Midas Reviews Summary

Customer Service

Pros:

• "Staff was extremely friendly and fit me in on short notice."
• "Everyone I dealt with was so nice and accommodating."
• "The team and management at Midas location on Market Street here in Philadelphia was wonderful."
• "Thank you to David. Midas is an excellent auto service company. I highly recommend these guys!"
• "Dave and his team are prompt, courteous and credible."
• "Very friendly store assistant, Christina, who works at the front desk and the appointment went quick."
• "This place treated me with the utmost respect and kindness!"

Cons:

• "Horrible customer service from the woman and male manager at the front desk."
• "I called to complain & talk to the manager but they said that the manager won’t be in until Wednesday."
• "I dont trust them."
• "Do not trust Midas."
• "I went for a normal oil change. And I had a very bad experience trying to talk to the mechanic."
• "When I went to pick up my car, they were rude."
• "The lady at the front desk got attitude quick when she misunderstood what another customer said."

Quality of Service

Pros:

• "Service was quick considering only one technician on duty."
• "They checked out my tire issue and made the repair pretty quickly too (I waited about 20 minutes)."
• "The repair worked very well and I am satisfied."
• "Had an issue while traveling thru Philadelphia. They got us right in and fixed the problem."
• "Work was done efficiently - saved my wait time."
• "Technicians were able to get a part on my car I had tried to replace myself and failed."
• "Absolutely stellar service! The mechanic not only pinpointed the problem with my car but also explained it to me in terms I could understand."

Cons:

• "They informed me that the tire they put on was years old and subject to weathering when not in use."
• "While the mechanics themselves at Midas are fast and efficient... the business side struck me as horribly dishonest and overpriced for poor-quality materials."
• "They replaced our gas line cables instead of the brake line cables and sent us on our way for a whopping $1,200."
• "They put an old tire on my car, they accused me of reckless driving, they tried to extort another $228."
• "They scheduled and cancelled inspections on three different days."
• "I am NOT upset at them for screwing up my Lug Studs but for FAILING TO INFORM me that my spare tire was not properly installed which can potentially cause a CAR ACCIDENT!"
• "How incompetent do you have to be to leave someone's drain plug loose?"

Trustworthiness

Pros:

• "I'll admit that I've been very reluctant of places like this for a long time. The staff here however has been nothing but helpful and most of all transparent and honest."
• "I can always count on you to do your best to help me! My wife and I appreciate your integrity."
• "Always nice and professional. They helped me finance the repairs needed to pass inspection, which was super easy."
• "The whole team was super transparent and informative throughout the whole process."
• "They are honest, fair, and extremely good at what they do."
• "Milton is such a wonderful guy to do business with, and it is so refreshing because you never know who you can trust."
• "Mr. Velez and his team at 42nd and Market St are reliable, honest and welcoming."

Cons:

• "If you want to get taken advantage of this is the perfect spot for you!"
• "Insane pricing. Engine light came on and they said we needed 4 sparkplugs and 4 injection coils."
• "Do not take your car here. They gave us an estimate for $1500 of work. Got a second opinion from a reputable mechanic and there was nothing wrong with the parts that Midas wanted to replace."
• "They try to rip you off!"
• "This branch just tries to milk innocent, hard-working people!"
• "They tried to scam me out of $1800 worth of repairs that were not necessary."
• "They’re liars and the front desk man definitely tried to gaslit me into thinking I never spoke to him when I did !!"