"Brad was great to work with. He kept me informed throughout the repair and got me back on the road the next day!"
"Brad, Kevin and their team are amazing."
"Everyone I interacted with was kind, considerate of our time, and followed-through on each detail."
"Extremely polite and showed extreme concern for my dad's well being."
"I highly recommend Cristian as a top notch service provider for this company."
"Kevin and the entire staff was professional and helpful."
"The staff (Brad, Kevin, Rich) are all knowledgeable, courteous, and thorough."
Cons:
"Also said they would call me back over 3 times and never did."
"Perhaps try not to run a red light next time, and definitely don’t risk hitting a family in a crosswalk!"
"Both experiences that I've had with the short Spanish guy that works the overnight shift towing cars, was horrible!"
"He is rude and unprofessional."
"They see an old woman bringing her car in and they will find anything and everything to charge them an arm and a leg."
"Heated words were exchanged between Brad the dispatcher, Nick the owner and myself."
"Their driver hit my car and they refuse to give me any insurance information."
Pricing and Estimates
Pros:
"The price was fair -- somewhat higher than around here but still very fair."
"Work is discussed and explained and prices are fair for NYC."
"Their prices are excellent."
"Prices are fair for NYC."
"The prices are fair, and I could not be more satisfied with the work that they have done."
"Their pricing is always fair."
"Their prices are very reasonable for New York City, and they do a great job."
Cons:
"I was quoted about $970 for parts and labor."
"The estimate for potential repairs to my vehicle were very high."
"They start with 1 hr diagnosis @ 191/hr, but then wanted to authorize 3 more hours of Dx to check the electrical system when the issue was the fuel injector/pump."
"Diagnostics could take an hour or two (to the tune of $161/hour...!)."
"They initially quoted me $980, then came down to $830."
"Charged 3k to someone trapped in New York for a starter."
"I did feel that the price quoted for repair was outrageous."
Quality of Work
Pros:
"If you have any autobody work needs, Please, Please, Please, go to 54th Street Auto- THEY ARE THE BEST!!!!!!!!! I GUARANTEE IT!!"
"I've been coming to 54th Street Auto for at least a decade. No complaints. The work is always first rate."
"Having my vehicles maintained by Brad et al. has definitely improved the resale value of my last two vehicles."
"The quality of the work was superior."
"This shop resolved the troubles as needed at reasonable prices."
"I actually got my car back looking better than before the accident! It was clean and shining like new, and the repairs were top quality."
"These guys are pros, they can do anything and did an exceptional job on my car."
Cons:
"TOTAL SCAM. DO NOT TRUST THEM."
"They are dishonest and evil."
"This place embodies how NYC places that can't do good business try to scam you to survive."
"They totally screwed me over and didn't care at all."
"Definitely won’t be putting my money in this business again."
"Please do yourself a favor and run away from this place like plaque."
"TOTAL SCAM. DO NOT TRUST THEM."
Reliability and Trust
Pros:
"It isn't often when you can look back and say, 'That was one of the best decisions I have ever made.'"
"I now know that if I ever again have trouble in midtown Manhattan, there is but one place to go: 54th Street Auto Center."
"The safety of the customer is always of the utmost concern for Kevin and the rest of the crew."
"I've been a customer of 54th street Auto for 19 years and 4 cars....and in that time, they have always gone above and beyond the call of duty and made sure my cars where safe to drive."
"I've had work done here before and great service and work product is what brought me back, confidence in the service and pricing."
"I'm very grateful we ended up at 54th Street Auto Center and can't recommend them highly enough."
"Every person we dealt with from 54th street Auto was amazing. They were courteous, kind, patient and so accommodating!!!!"
Cons:
"The shop charged me a lump sum of money because triple A brought it there when I didnt consent to it being brought there in the first place."
"They told me they could repair my car if I stopped it off. We arranged a time. When I got there they informed me that is have to stay with the car (for hours) while they repaired it. Classic bait and switch. I wouldn't recommend."
"Then when I requested another tow, the man holding my car accepted it... so I would have to wait but had no intention of towing my car to my house."
"Don't know how they've managed to rig their google ratings, but I would say the yelp reviews are much indicative overall of the kind of people and the kind of backhanded practices you should expect from this company, and especially from the front desk's head henchman/swindling thug Brad. Avoid this place like the roach-infested pit of hell that it is."
"After a multiple negotiations, they offered to 'repair' my alternator and offered to give me a discount if I left 5 stars on here in order to counter the bad reviews they have on yelp."
"The shop wouldnt let me leave, and essentially locked my car in their garage until I paid them cash."
"My son's battery went dead the other day and now we found the 54th St Con Artists installed a 1 year warranted Interstate battery instead of the 3 year free replacement AAA battery."