Quality Auto Services Reviews Summary

Customer Service

Pros:

• "Nucci was friendly and kind."
• "The staff, especially Lisa, were incredibly helpful!"
• "Ron was professional, transparent, and kept me in the loop throughout the entire process."
• "I genuinely feel good about giving them my money!"
• "Ronny & his crew were fantastic! All they guys were super nice and highly experienced."
• "The people there are some of the nicest folks I’ve ever encountered in New York City."
• "Lisa and Ronnie and their crew were beyond accommodating and they took care of me like I was family."

Cons:

• "These clowns shouldn’t be allowed anywhere near vehicles."
• "Would not come here again."
• "DO NOT COME HERE UNLESS YOU WANT A PARKING TICKET, BAD SERVICE, AND TO BE OVERCHARGED."
• "definitely would NOT recommend."
• "Extremely unprofessional."
• "The dispatcher was rude and kept putting me on hold."
• "Horrible attitude, 'inspector' acting like he was doing me a favor and overall UNPROFESSIONAL."

Pricing and Charges

Pros:

• "They immediately said that they can lower the fee by a few hundred dollars!!! (Which means the quote I received was inflated)."
• "Everything at a very affordable price."
• "Also the price was extremely! Competitive."
• "They are reasonably priced."
• "Best price of all the places called for estimate."
• "Pricing was also very fair considering it’s located in Manhattan."
• "The price was very fair and they even loan me a car to use while they repaired my car."

Cons:

• "They wanted to charge her $521 for a tire, rotation, oil change and wiper blades for Kia."
• "They love to overcharge."
• "They overcharged me for parts on my car and lied about 10% OFF."
• "Before I arrived, I called for a quote and the person who answered the phone said I would be charged $55. When I picked up my car, the mechanic said it wouldn’t be $179 because he used synthetic oil for the oil change and it costs more."
• "Tried to charge me 1100 for both."
• "They were going to charge her $175 for an oil change."
• "After 'repairs' I noticed my car had no gas in it. THEY ARE SO PETY THEY SIPHONED MY GAS."

Professionalism and Expertise

Pros:

• "I never expected to find in the middle of NYC an auto service shop that has an old-world honesty with a level of modern professionalism."
• "I would highly recommend Quality Auto to anyone in need of a car mechanic."
• "Amazing service and knowledgeable mechanics."
• "They were thorough, honest, prompt, and had great prices."
• "They've always done a great job with my car. 1984 Porsche 944."
• "They treated me fairly and did not suggest unnecessary repairs."
• "They are knowledgeable and professional."

Cons:

• "Their work was substandard and overpriced."
• "They do bad work overcharge is very rude and a rip off."
• "The female that answers the phone talked me into having my car towed there, said they were an 'certified BMW repair shop' they charged 2x what the parts cost, and the work was poor."
• "These guys are thieves and take advantage of people who are in a bind."
• "This auto body shop is a prime example of how not to run a business."
• "All sorts of warning lights were on after my car was 'fixed' (?they never reassembled half of the sensors)."
• "The worst place to go there if you have a car KEEP YOUR CARS AWAY FROM HERE."

Repair and Service Efficiency

Pros:

• "My car was towed here after overheating in Midtown and the team quickly assessed the repairs needed but fixed it very speedily and thoroughly."
• "They went above and beyond to help turn around the car the same day."
• "They were able to fix a lot of problems with my car and save me money!"
• "Service was prompt—tow truck arrived in under 30 minutes."
• "They repaired my car super fast."
• "They came fast, hook my car to the tow bed within minutes and got me home very quickly."
• "Car took a month to get done because the mechanic didn’t want to send full pictures of the car to the claim adjuster."