Meineke Car Care Center Reviews Summary

Customer Service

Pros:

• "The entire staff here are awesome! They are so accommodating - I was able to get my Prius in right away after I fell victim to a catalytic converter theft."
• "Great customer service, social distancing is taken seriously, friendly staff, no long waiting, reasonably priced."
• "Everyone was polite and friendly over the phone and in person."
• "The staff was exceptional and super friendly!!"
• "Very personable and helpful staff! They were upfront about the price of my car’s inspection, and we’re patient and helpful when I had to renew my registration."
• "They communicate with you throughout."
• "The manager was very kind, he explained and showed me the work that needed to be done."

Cons:

• "Rude staff, terrible customer service."
• "Horrible customer service."
• "Horrible service, they will overprice you if they believe they can get away with it."
• "They first problem is the customer service is horrible."
• "Customer service is LOW class, terrible, very ignorant, instant nasty stares as I pulled in."
• "the worst customer service ever the asst mgr or mgr was rude and just the worst ever."
• "I took my car here and my biggest problem of all is lack of communication. DO NOT BRING YOUR CAR HERE if you are in need of someone staying in contact and moving professional (as anybody should) to get the job done correctly."

Quality of Work

Pros:

• "They're the best, always informing you of a problem & showing you within your car what needs to be done!!!"
• "These guys are as honest as they come and always give us the best service."
• "They repaired my brakes with ease and I’ve had no issues with them since."
• "The mechanics know what they’re doing and did their work effectively & efficiently."
• "They did a great job and the mechanic that worked on my car was very familiar with my car."
• "Quickly diagnosed the 2 items I needed for inspection, and fixed them at a great price."
• "Honest shop. My car was making a rattling sound from underneath and I drove in 30min prior to shop closing for the day. They hoisted it up, the mechanic looked at it and noticed it was just a loose protective plate underneath."

Cons:

• "This place is the worst. I took my car here for an oil change. 3 weeks out. My oil lights comes back on. I lift up the hood to check the dipstick. They left a dirty rag underneath the hood."
• "Labor was outrageously expensive."
• "Needless to say I won't ever go here for anything."
• "Asked the shop to install everything a specific way, they completely installed it another way."
• "If you want to get ripped off then go here."
• "If u want to play Russian roulette with your life then this is the place to go!"
• "Parts prices are a little disappointing. About twice the price of the same brand of parts —Duralast — sold literally directly across the street at autozone."

Price and Efficiency

Pros:

• "Price was fair and work was done within 2 hours."
• "They do each job in a timely fashion at very reasonable price."
• "Quickly fixed my car."
• "These guys diagnosed the problem fast and did the work in a timely manner and was very affordable."
• "They were willing to change my oil on the spot, did a great job much cheaper than the dealer."
• "So I did the online car auction. I was successful with purchasing a Honda Odyssey it needed a lot of work like rotors front and back brakes serpentine belt muffler exhaust pipe in control arms. It was a big bill But Meineke work with me and help me get everything financed."
• "I felt the price for the work done was very reasonable and I was also allowed to use a coupon which helped out tremendously."

Cons:

• "That was almost 800 dollars."
• "It took them 3 hours just to change my back breaks."
• "Went there for a brake job, after about 3 minutes they came out with a bill saying the job would cost $750."
• "Service is fast depending on what it is, price for labor is through the roof expensive."
• "They overcharged me, the brake pads and rotors that they use are maybe worth $20 for the pads $50 for the rotors and it cost $80 for pads and $100 for rotors."
• "The total cost to get her inspections sticker would be $800."
• "I went in for a simple oil change and came out with $1,373 in charges."