"The entire staff at this location are the most friendly and outgoing people."
"Dan and the staff took every precaution necessary to make me feel safe."
"Mike in particular was very helpful."
Cons:
"Finally, I left vowing I will never have my car serviced there again."
"Worst automotive repair experience ever..was told ECU was bad and that it had to be reprogrammed @ Chevrolet Dealer!"
"Really disappointed and I don’t recommend doing any service at this place."
"Unprofessional and unacceptable. I will not go back here."
"Please, do yourself a favor and DO NOT COME HERE!!!!"
"Never again will I be utilizing this company!"
"This is the worst Mavis I’ve ever had to deal with."
Efficiency
Pros:
"Got me in and out in half an hour."
"Changed my synthetic oil really quickly with a discount."
"Mavis got all 4 tires in one day and installed them a day before my appointment."
"We were in and out within an hour."
"They had my car ready just as they were closing enabling me to go home."
"They had me in and out much faster than I expected and for a lot less than I expected as well!"
"I got there at about 4:45 and was out within the hour."
Cons:
"If you're looking to get things done... do not come here close to 3 hours to get 4 tires put on with no other customers in the place... this is a job that should have taken an hour..."
"Had appt set for 9AM... was told appts are just 3 hour windows."
"Went for an oil change. Took almost 3 hours when I got there less than an hour after they opened so they weren’t that busy."
"No one took my # to call me when it was done... they haven’t touched it!"
"Waited 45 minutes and still no one was there to open the store."
"Worst customer service ever, they don't even want to work there, they tell everyone that goes there is going to be a long wait..."
"I waited 45 minutes and still no one was there to open the store."
Price
Pros:
"The service at Mavis was great and affordable."
"10/10 would recommend to my friends."
"I didn’t spend an overwhelming amount of time waiting and the prices are very reasonable."
"Very affordable, and Brittany at the front desk provides excellent customer service."
"Reasonable prices on tires or repairs and they go above and beyond to help get you on the road quickly."
"If You're looking for a good deal and great service I recommend You come here for your Auto needs."
"They're willing to work out a reasonable price as well depending on the product and/or service."
Cons:
"Service was fine....but use CAUTION with price... flat tire repair cost $43.92 ...very expensive."
"I ultimately settled for $600 as opposed to the quoted $300."
"Gave me full synthetic oil instead of the blend that I asked for so I was charged more than I was suppose to be..."
"I will have to pay extra because I am getting a different size."
"True scam."
"He said nothing other than you need to replace it and pay again for new tire."
"Do not go there management and staff are horrible! They don't have respect for there customers ! They will rip you off without u knowing till it's to late!"
Honesty
Pros:
"A lot of places take advantage of you but this place really eased my worries."
"They could have ripped me off with useless work, but they were honest with me about the real problems with my car."
"Honest and reliable."
"They were trustworthy and not only told me I had a nail in my tire but brought me to the back to show me where it was."
"These guys are top notch they fixed a colossal mess up from Medina Tire Service..."
"Thought my tire was leaking from a nail so I took my car in. They took the tire off, ran a few leak tests, and were able to determine there were thankfully no leaks! And to my surprise the inspection was free! Great service!"
"Truly Honest Place."
Cons:
"Terrible place ..they just wana rob u and sell their stuff ..had a horrible experience ..one of my tires had a puncture ..they said they will fix it and charged $20 for the same ..literally the very next day the tire was flat again..."
"This location is occupied by legitimate con artists."
"I was pressured into writing a 5 star review in order to get a discount."
"costumer service is horrible, overall mavis as bad as pep boys."
"They put the wrong size [tires]."
"They actually put a new hub on, but cracked it at the same time."
"This Mavis had a two star rating last year. Hard to believe it 4+ now."