Address: 1610 Woodbridge Ave, Edison, NJ 08817, USA
Phone: +17323663926
Rating: 4.8
based on 168 reviews.
Customer Service
Pros:
"Sheldon provided outstanding customer service, walking me through options and speaking to me like a professional but sincere individual."
"Marty is extremely patient and accommodating."
"The customer service was top tier."
"Absolutely amazing customer service!!!"
"Phil and Greg were very professional, polite and helpful."
"The friendly staff took care of the tire immediately and I was on my in only a few minutes."
"Cassandra, Megan, and Isabel were the best!"
Cons:
"I feel like i wont be returning to this location."
"First I was told it would take 2 hours and change my tire. So I leave for 2 and a half hours come back. My car wasn't done. Then I wait there for about 30 to 45 minutes."
"The front desk lady denied servicing my car saying she didn’t sell the tires and neither the warranty."
"I have had a very bad experience with the girl who works in front called Jessica."
"I’ve had two really great experiences here. My third time there, Dave, was incredibly rude and condescending."
"The service I receive from this 1 particular guy... his service was horrible."
"CUSTOMER SERVICE WILL CALL YOU BACK AND BLAME YOU FOR THERE MISTAKES!!!!!!"
Pricing and Charges
Pros:
"They were able to fix a tire leak in less than 30 min and price was very reasonable."
"Offers fair prices on the tires and trustworthy advice on the best options."
"TK gave me the best price for 2 new tires and balancing and mounting!"
"If you give them a 5-star Google review, they give you a $10 instant discount."
"Got a $10 off discount upon purchasing a new tire."
"They didn’t make me purchase anything more than I absolutely needed for my 2003 Chevy Malibu."
"Kyle gave me an excellent competitive price on tires."
Cons:
"Told me my two tires would be in Tuesday afternoon ‘no problem’. Then it was over $100 more than I was told."
"One of the Spanish workers there tried to charge my wife $1500 on a brake change front and rear."
"Overcharged me on parts for commissions, fixed one of my pulleys claiming it was the problem then my bet snaps into pieces within the same month."
"They charged me for a tire warranty. I did not purchase a tire."
"I was told it's no my tire. It's my rim. It was my rim all along I never needed this $110 tire."
"With mounting, balancing and alignment, it cost me $605 for the four tires."
"Went to get an oil change 2 days ago and now my engine seized."
Efficiency and Timeliness
Pros:
"Walked out with a souvenir screw in 10 minutes!"
"Excellent experience. Had a nail in a tire and they were able to plug it without hesitation."
"I was in and out in no time."
"Front desk employee was the absolute sweetest! This will be my go to place from now on. Not only is the pricing amazing but I was in and out of there in 30 minutes."
"I was able to have a new tire ordered and installed all within my lunch break."
"I needed two tires replaced and was in and out in less than an hour."
"The service was fast I was in and out in 30 min for a oil change and a general diagnostic."
Cons:
"However, even with appointment, it still took about two hours until my turn."
"It took just under 4 hours to get an oil change done after I was told 45 minutes."
"It took TWO and a HALF HOURS to get TWO tires put on."
"I made a 9:30 appointment for tires and brakes. Took car in at 9:15. I was told to expect a call by 10:00 with tire options. 2 hours later, bays were busy with other cars and mine was still sitting as I had left it."
"The man working there turned me away saying there is nothing he can do because he was too 'busy'."
"Every customer I saw that came in they told them they needed a new tire. Guess the margins are good on tires, but come on guys, total bold face lies."
"I HAVE BEEN DRIVING AROUND FOR OVER A MONTH WITH MY TIRE INSTALL AND MOUNTED INCORRECTLY!!!!"