"The staff was very patient and very accommodating to the customers."
"Also very knowledgeable when I went to pick up my car as well."
"We just came to the 211 mavis in Middletown NY and they are all extremely friendly and extremely helpful."
"I highly recommend these guys for their kind, courteous and professional service."
"Thanks to Dylan & Justin, their dedication to prioritizing the customer truly stands out."
"The Entire staff is very professional, friendly and courteous."
Cons:
"The facility is disgusting, bathroom sink, toilet, even the door completely unsanitary."
"I cannot recommend under any circumstances unless an absolute emergency bringing my vehicle to this location again."
"i absolutely do not recommend Mavis."
"Horrible my car just sat why watching other cars go in and out employees rude I spent almost 1200 dollars and get treated with Horrible customer service."
"The front desk gentleman was very rude to pretty much every customer he interacted with."
"Literally the worst experience I've ever had."
"The lack of communication and lack of customer service is HORRIBLE at this location."
Efficiency and Timeliness
Pros:
"They put me on their busy schedule right away—sight unseen with no customer history—and I am now driving out—after they have officially closed—with car and all tires intact."
"Had a flat an hour before work, showed up with 20 mins to closing and Mavis was quick to patch my tire!"
"I ran over a big screw that lodged it's way into my tire, and I was still 50 miles from home, and the shop was really busy and about to close, and still fixed it in literally 5 minutes."
"Exceeded expectation. Grateful for the customer experience I had at Mavis."
"The mechanics at Mavis repaired and plugged my tire in about 35 minutes, and I was back on the road."
"ED got me in and out within 15 minutes."
"In less than 20 minutes, I checked in, and had my tires repaired."
Cons:
"2 hours and 15 minutes for an oil change WITH an Appointment."
"Been waiting over an hour on a call from the area manager."
"Took over an hour and a half for a plug for a tire."
"Had an 8am appointment for 4 new tires and walked in the unlocked door at 7:55am. The man behind the desk said 'we don't open until 8.'"
"I went in to have two tires changed I had an appointment. It took a little over 2 hrs."
"They had my car there from 9am until 6:00pm."
"A waste of time. Went for an inspection that should have been at most an hour long. Ended up being stuck here for two hours."
Professionalism and Expertise
Pros:
"Courteous thorough prices are reasonable very professional."
"They were honest with us and didn’t try to swindle us."
"The manager Tino was extremely helpful and very knowledgeable about the services they offer."
"I only deal with Tino. He is very knowledgeable, friendly and polite."
"Everyone that I interacted with on the phone and in the facility were very pleasant and knowledgeable."
"The staff... are thorough and actually talk to you about what's up with your car."
"They are honest and very informative, answering all my questions."