Mavis Discount Tire Reviews Summary

Category: Tire shop Middletown, New York

Address: 560 NY-211, Middletown, NY 10941, USA

Phone: +18453630378

Rating: 4.6
based on 251 reviews.

Customer Service

Pros:

  • "Nick from Mavis saved me today."
  • "The staff was very patient and very accommodating to the customers."
  • "Also very knowledgeable when I went to pick up my car as well."
  • "We just came to the 211 mavis in Middletown NY and they are all extremely friendly and extremely helpful."
  • "I highly recommend these guys for their kind, courteous and professional service."
  • "Thanks to Dylan & Justin, their dedication to prioritizing the customer truly stands out."
  • "The Entire staff is very professional, friendly and courteous."

Cons:

  • "The facility is disgusting, bathroom sink, toilet, even the door completely unsanitary."
  • "I cannot recommend under any circumstances unless an absolute emergency bringing my vehicle to this location again."
  • "i absolutely do not recommend Mavis."
  • "Horrible my car just sat why watching other cars go in and out employees rude I spent almost 1200 dollars and get treated with Horrible customer service."
  • "The front desk gentleman was very rude to pretty much every customer he interacted with."
  • "Literally the worst experience I've ever had."
  • "The lack of communication and lack of customer service is HORRIBLE at this location."

Efficiency and Timeliness

Pros:

  • "They put me on their busy schedule right away—sight unseen with no customer history—and I am now driving out—after they have officially closed—with car and all tires intact."
  • "Had a flat an hour before work, showed up with 20 mins to closing and Mavis was quick to patch my tire!"
  • "I ran over a big screw that lodged it's way into my tire, and I was still 50 miles from home, and the shop was really busy and about to close, and still fixed it in literally 5 minutes."
  • "Exceeded expectation. Grateful for the customer experience I had at Mavis."
  • "The mechanics at Mavis repaired and plugged my tire in about 35 minutes, and I was back on the road."
  • "ED got me in and out within 15 minutes."
  • "In less than 20 minutes, I checked in, and had my tires repaired."

Cons:

  • "2 hours and 15 minutes for an oil change WITH an Appointment."
  • "Been waiting over an hour on a call from the area manager."
  • "Took over an hour and a half for a plug for a tire."
  • "Had an 8am appointment for 4 new tires and walked in the unlocked door at 7:55am. The man behind the desk said 'we don't open until 8.'"
  • "I went in to have two tires changed I had an appointment. It took a little over 2 hrs."
  • "They had my car there from 9am until 6:00pm."
  • "A waste of time. Went for an inspection that should have been at most an hour long. Ended up being stuck here for two hours."

Professionalism and Expertise

Pros:

  • "Courteous thorough prices are reasonable very professional."
  • "They were honest with us and didn’t try to swindle us."
  • "The manager Tino was extremely helpful and very knowledgeable about the services they offer."
  • "I only deal with Tino. He is very knowledgeable, friendly and polite."
  • "Everyone that I interacted with on the phone and in the facility were very pleasant and knowledgeable."
  • "The staff... are thorough and actually talk to you about what's up with your car."
  • "They are honest and very informative, answering all my questions."

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