AMC Monmouth Mall 15 Reviews Summary

Category: Movie theater

Address: NJ-35 & 36, Eatontown, NJ 07724, USA

Phone: +17329350789

Rating: 4.3
based on 217 reviews.

Customer Service

Pros:

  • "I personally love this movie theater everybody that works there is very friendly they will help you with anything that you need."
  • "I'm only giving 2 stars because the customer service was great!"
  • "Staff is friendly and helpful, I would recommend purchasing your tickets beforehand."
  • "The woman there was more than happy to help. She was so patient and kind and fixed our silly mistake."
  • "The staff is kind and helpful."
  • "The staff seem friendly and helpful, no matter what time of day I visit."
  • "The staff there are incredible. Their teamwork clearly shows that they have a good leader and take pride in the movie experience."

Cons:

  • "Horrible customer service today 7/24/2021."
  • "The manager was checking tickets... She is so miserable she denied us entry after checking and verifying all this and turned us away."
  • "Management at this location is horrible!"
  • "The girl at the ticket counter was oblivious and we had to almost wake her up to help."
  • "The one girl behind the counter had a bit of an attitude."
  • "The customer service at the food service area sucked."
  • "Walked in to buy ticket. Teller just kind of looked at his phone and acted as if I was bothering him."

Cleanliness

Pros:

  • "This place has definitely gotten better since I last remember. Awesome seats and really clean."
  • "Restrooms are well maintained and clean."
  • "The theater itself was clean and comfortable."
  • "Found the theater very clean and the employees courteous."
  • "Place was clean and not crowded."
  • "The Theater was clean and had plenty of room side to side and in front of you with reclining chairs."
  • "The theaters are clean with nice, comfortable reclining seats."

Cons:

  • "Yesterday, we visited AMC to see a movie in IMAX, and the theater was absolutely gross, like it hadn’t been cleaned in years."
  • "The theater had garbage strewn about and the seats where packed in."
  • "Seats are ripped to shreds & garbage all over the theater."
  • "The bathrooms were beyond disgusting. Toilet paper all over the floors, no soap, paper towels over flowing."
  • "It felt dirty in the auditorium, there were small flies flying in front of our faces and there was trash in the aisles."
  • "The theaters need to be cleaned thoroughly. They are musty and smell moldy."
  • "The theatre itself was not clean as popcorn and wrappers were on the seats as we entered and the carpeting in the foyer was a mess with wrappers, popcorn, etc."

Seating Comfort

Pros:

  • "They have the power recliners."
  • "The theaters themselves are amazing with recliner seats."
  • "Roomy recliners and clean viewing theaters."
  • "Inside the theaters themselves, the chairs are incredibly comfortable and are adjustable so you can recline in them and put the foot rest up."
  • "The theater has stadium seating, with super comfy seats that recline and have a leg rest which is so nice!"
  • "Every seat is comfortable and adjusts to each individual to maximize comfort."
  • "Yes, they have comfortable recliners."

Cons:

  • "The one arm on my wife's seat ripped and my seat arm broken so badly it could be removed and put on the floor."
  • "Several of the covers were ripped and exposed holes."
  • "Chairs were ripped to shreds."
  • "The recliners were ripped and there was a mildew smell in theatre also."
  • "Our chairs were filthy. Not like a little dirty, but filth crusted on the buttons and chocolate smeared on one seat."
  • "Theatre is old and run-down. Seats are mostly broken."
  • "Many seats broken."

Value for Money

Pros:

  • "Tickets are a little expensive because it's in a mall but if you catch it on a day before 4 p.m. tickets are 30% off and tickets are cheaper on Tuesday for AMC stubs members."
  • "With the stubs card they have great discounts on movies and snacks."
  • "I used the atoms app and received 50% off a large popcorn, which made the price reasonable and was delivered to my assigned seat."
  • "They're reasonably priced as far as movies go."
  • "Good prices, too; matinees before 4 PM, seniors at age 60, etc."
  • "AMC MONMOUTH MALL is one of the best experience now with even more props it's called the A-List where you can watch up to 3 movies a week all for free for only 19.99 a month."
  • "Purchasing tickets is very easy, they have a few great discounts."

Cons:

  • "All this for the outlay of $38 (excluding food and drink) for the two of us."
  • "So we are talking just to go watch a movie over $50."
  • "Also, the matinee prices have gone up. 1st, it was $6, then $7, then $9, now $11."
  • "For a regular size popcorn and two regular drinks, it was over $25."
  • "Tickets are nearly twice the amount here than they are at Middlebrook."
  • "Never again. Upwards of 70 bucks for 2 adult tickets 1 popcorn 1 fake chicken nuggets and 2 large drinks."
  • "Don’t waste your money here. It’s overpriced."

Facility Maintenance

Pros:

  • "Been going to this place since it was called Lowe's theater and its only gotten WAY better!"
  • "This is a very good movie theater which looks even better after the renovation completed in 2014."
  • "After the remodel a few years back, this has become our favorite theater."
  • "Fine theatre, closest imax to me so with some movies I don't have a choice but they do a good job there."

Cons:

  • "The IMAX screening was a little off. The screen is a bit smaller than average."
  • "The bathrooms weren’t clean and the lights in the ladies room were low."
  • "Concession's stand by soda was absolutely disgusting... Visible mold and mildew and substances on floor with smell."
  • "The IMAX theatre is THE WORST. It is not true IMAX, just upgraded sound and vibrating seats."
  • "This theater is probably the dirtiest and oldest looking AMC i’ve been to."
  • "The consetion area was FILTHY!!"
  • "The cleanliness of the theatre and bathrooms was sub par."

Thanks! Your review is awaiting moderation.