"I personally love this movie theater everybody that works there is very friendly they will help you with anything that you need."
"I'm only giving 2 stars because the customer service was great!"
"Staff is friendly and helpful, I would recommend purchasing your tickets beforehand."
"The woman there was more than happy to help. She was so patient and kind and fixed our silly mistake."
"The staff is kind and helpful."
"The staff seem friendly and helpful, no matter what time of day I visit."
"The staff there are incredible. Their teamwork clearly shows that they have a good leader and take pride in the movie experience."
Cons:
"Horrible customer service today 7/24/2021."
"The manager was checking tickets... She is so miserable she denied us entry after checking and verifying all this and turned us away."
"Management at this location is horrible!"
"The girl at the ticket counter was oblivious and we had to almost wake her up to help."
"The one girl behind the counter had a bit of an attitude."
"The customer service at the food service area sucked."
"Walked in to buy ticket. Teller just kind of looked at his phone and acted as if I was bothering him."
Cleanliness
Pros:
"This place has definitely gotten better since I last remember. Awesome seats and really clean."
"Restrooms are well maintained and clean."
"The theater itself was clean and comfortable."
"Found the theater very clean and the employees courteous."
"Place was clean and not crowded."
"The Theater was clean and had plenty of room side to side and in front of you with reclining chairs."
"The theaters are clean with nice, comfortable reclining seats."
Cons:
"Yesterday, we visited AMC to see a movie in IMAX, and the theater was absolutely gross, like it hadn’t been cleaned in years."
"The theater had garbage strewn about and the seats where packed in."
"Seats are ripped to shreds & garbage all over the theater."
"The bathrooms were beyond disgusting. Toilet paper all over the floors, no soap, paper towels over flowing."
"It felt dirty in the auditorium, there were small flies flying in front of our faces and there was trash in the aisles."
"The theaters need to be cleaned thoroughly. They are musty and smell moldy."
"The theatre itself was not clean as popcorn and wrappers were on the seats as we entered and the carpeting in the foyer was a mess with wrappers, popcorn, etc."
Seating Comfort
Pros:
"They have the power recliners."
"The theaters themselves are amazing with recliner seats."
"Roomy recliners and clean viewing theaters."
"Inside the theaters themselves, the chairs are incredibly comfortable and are adjustable so you can recline in them and put the foot rest up."
"The theater has stadium seating, with super comfy seats that recline and have a leg rest which is so nice!"
"Every seat is comfortable and adjusts to each individual to maximize comfort."
"Yes, they have comfortable recliners."
Cons:
"The one arm on my wife's seat ripped and my seat arm broken so badly it could be removed and put on the floor."
"Several of the covers were ripped and exposed holes."
"Chairs were ripped to shreds."
"The recliners were ripped and there was a mildew smell in theatre also."
"Our chairs were filthy. Not like a little dirty, but filth crusted on the buttons and chocolate smeared on one seat."
"Theatre is old and run-down. Seats are mostly broken."
"Many seats broken."
Value for Money
Pros:
"Tickets are a little expensive because it's in a mall but if you catch it on a day before 4 p.m. tickets are 30% off and tickets are cheaper on Tuesday for AMC stubs members."
"With the stubs card they have great discounts on movies and snacks."
"I used the atoms app and received 50% off a large popcorn, which made the price reasonable and was delivered to my assigned seat."
"They're reasonably priced as far as movies go."
"Good prices, too; matinees before 4 PM, seniors at age 60, etc."
"AMC MONMOUTH MALL is one of the best experience now with even more props it's called the A-List where you can watch up to 3 movies a week all for free for only 19.99 a month."
"Purchasing tickets is very easy, they have a few great discounts."
Cons:
"All this for the outlay of $38 (excluding food and drink) for the two of us."
"So we are talking just to go watch a movie over $50."
"Also, the matinee prices have gone up. 1st, it was $6, then $7, then $9, now $11."
"For a regular size popcorn and two regular drinks, it was over $25."
"Tickets are nearly twice the amount here than they are at Middlebrook."
"Never again. Upwards of 70 bucks for 2 adult tickets 1 popcorn 1 fake chicken nuggets and 2 large drinks."
"Don’t waste your money here. It’s overpriced."
Facility Maintenance
Pros:
"Been going to this place since it was called Lowe's theater and its only gotten WAY better!"
"This is a very good movie theater which looks even better after the renovation completed in 2014."
"After the remodel a few years back, this has become our favorite theater."
"Fine theatre, closest imax to me so with some movies I don't have a choice but they do a good job there."
Cons:
"The IMAX screening was a little off. The screen is a bit smaller than average."
"The bathrooms weren’t clean and the lights in the ladies room were low."
"Concession's stand by soda was absolutely disgusting... Visible mold and mildew and substances on floor with smell."
"The IMAX theatre is THE WORST. It is not true IMAX, just upgraded sound and vibrating seats."
"This theater is probably the dirtiest and oldest looking AMC i’ve been to."
"The consetion area was FILTHY!!"
"The cleanliness of the theatre and bathrooms was sub par."