The Pet Shoppe Reviews Summary

Customer Service

Pros:

• "The employees are warm and compassionate."
• "after a week Tracy called us to make sure he was doing well which was very kind."
• "Some of the best people. Worked with me for weeks and did not disappoint."
• "All of the staff are friendly!"
• "The staff was very helpful and knowledgeable."
• "The team at this place goes above and beyond to make sure they connect adorable puppies (from reputable breeders) with their forever family."
• "I received phone calls from employees of the Pet Shoppe the day after purchase, and again today, checking up on us and seeing how our baby is doing."

Cons:

• "At first it seemed a little cold (reception)."
• "There was a women working and she looks at me with a face and goes 'do you even have $5,000 to buy this dog'... that was very rude of her."
• "As for the owner she is a rude woman who needs some integrity."
• "But know before you go, they will start at $3,000 then magically come down 50% when you walk away."
• "The lady with light brown hair is the worst."
• "Very disappointed my wife and I went there to see a multicolor papillon little girl about 10 weeks old...she looked very weak and sick and beside herself that was a big turn off."
• "I called ahead to ask if we can interact with the puppies. Staff was very rude and gave the impression that we were not welcome."

Puppy Health & Care

Pros:

• "Very clean and sanitary, came with all core shots and chipped, and free vet visits for 6 months."
• "The store didn’t not smell of feces which you usually smell in puppy places."
• "Friendly, clean, well cared for puppies from highly respectable breeders."
• "Never had an issue with this place with regarding the health of the pets, place is spotless, workers are wonderful."
• "Took her to the vet got a clean bill of health and the vet said one of the nicest Yorki he had seen."
• "Had puppy checked at our vet. Today, and 100 percent clean bill of health."
• "The pups are well kept."

Cons:

• "We had to put one of the puppies down at a year old due to heart failure and another one down at 3 years old due to liver failure."
• "The vet said he has contracted trachea bronchitis at the pet store."
• "Please do not ever buy puppies from this place as it is a puppy mill and should be shut down for the way they conduct business."
• "Our dog has been fighting Giardia since bringing him home."
• "She died 4 months later... We decided to have her autopsied... And found out she was given a butchered surgery."
• "$6,000 dog has been sickly since the day we brought him home. Blood in stool, underweight, have spent over $1000 finding a remedy for this poor dog."
• "Sold silky terrier to my elderly parents. Dog had bordatella and was on a nebulizer, had three parasites; one of which was giardia which required a 12 day quarantine and the dog exhibits bite inhibition behavior."

Store Environment

Pros:

• "The puppies are so cute & the place is so clean."
• "The place is very clean and the atmosphere is very nice."
• "The puppies have nice sized pens to play in and an area to go to the bathroom."
• "The store itself is clean & odor-free."
• "Stopped in the other day & cant say enough about how safe, & clean this place looked."
• "Overall the store was very clean."
• "The shoppe was Spotless and amazingly clean."

Cons:

• "This pet store is in a bad environment and I got unhealthy puppies in their store."
• "The place smelled of high heaven of bleach...our dog was getting sick from the smell and my eyes were starting to tear."
• "Very disappointed my wife and I went there to see a multicolor papillon little girl about 10 weeks old...she looked very weak and sick and beside herself that was a big turn off."
• "These dogs live in 2ft by 2ft kennels with a wire bottom."
• "**Puppy Mill Alert** I did hours and hours worth of research and found out that these puppies are from puppy mills."
• "I am begging other animal lovers to stay away."
• "This business is unethical in every sense of the word, down to the very staffing of its employees."

Value & Pricing

Pros:

• "They have many contracts in place and even have vets lined up you can visit for the first 6 months of the puppies life."
• "I know a lot of people feel they are over priced but in all honesty you are getting a lot included."
• "Second to none follow up service when I had questions or concerns days after the dog was home."
• "No parasites, no worms, no issues. The vet said it is very unusual to have such a healthy puppy from a shoppe."
• "Prices are very reasonable."
• "The pet shoppe is very clean and are always looking for people to adopt the puppies!"
• "The store is exceptionally clean and the puppies are well cared for."

Cons:

• "But know before you go, they will start at $3,000 then magically come down 50% when you walk away."
• "And when knowing fully there is a health problem they lie and discount the animal."
• "For their prices, opt for a breeder."
• "Proprietors knowingly sold me a puppy sick with parvovirus. The dog died within two weeks of my bringing it home."
• "The only reason for four stars is I thought the puppies were a little high-priced."
• "Astronomical prices, however the staff, selection of breeds, up to date website, proper care of each pup with paperwork and financial payment plan makes up for it (sort of)."
• "$6,000 dog has been sickly since the day we brought him home. Blood in stool, underweight, have spent over $1000 finding a remedy for this poor dog."