Petco Reviews Summary

Staff Knowledge & Helpfulness

Pros:

• "Awesome staff! They loving helping us each visit."
• "Very happy with the service at this location. Everyone is friendly and helpful."
• "Eileen in the Fish department is extremely knowledgeable and helpful."
• "Staff was very helpful. He spoke to me for a good 20 minutes about the proper procedures and items required for a good setup."
• "The staff, (a girl specifically- didn't get her name) was very knowledgeable and clearly has a love for fish."
• "The guy who helped me (I wish I got his name) was super knowledgeable about fish and clearly knew what he was doing."
• "He is very knowledgable and helpful. He's never pushy and always tries to help you pick out what's best for your tank."

Cons:

• "Staff is a bit underwhelming in terms on reptile knowledge."
• "Cashier was nice but Ashley and Kelly were standing in the office laughing and joking the entire time a 6 person line was waiting."
• "I asked her questions such as which type of food would be best, she could not have cared less."
• "When I asked manager Cory to honor the price his response was no he will not honor the price."
• "We waited an hour to get fish from you guys, as well as when we asked for help Laura in the fish section told us we had to wait until she was done cleaning up a water mess."
• "Poor service, in fish section, wouldn't sell any corals due to the fact that didn't know what anything was, including fish."
• "This lady was just plain lazy and had no interest in helping."

Store & Product Quality

Pros:

• "They have the most beautiful fish, both saltwater and freshwater."
• "Great Petco in a pretty good location. Seem to have a lot more sales than most Petcos and I like that."
• "They have high quality products."
• "Service and staff were fantastic, store was clean and organized."
• "Good selection and variety of food and supplies."
• "The entire staff is friendly, eager to help and present as genuinely devoted to all of their clients."
• "The fish looked very well kept and their enclosures had a lot of live plants in them."

Cons:

• "Kind of dim and not inviting."
• "Thee fish dept in Middletown is a horrendous Joke. Half of the tanks have dead fish in them."
• "A little expensive but... you get what you pay for."
• "Terrible customer service, I would never buy anything from this store again."
• "The service is horrible."
• "This was extremely hard to find for some reason, also everything is a bit over priced."
• "I was extremely disgusted by the condition of the animals."

Grooming Services

Pros:

• "Sadie is now so soft and clean, she smells good, and she has stopped scratching her ears since they were cleaned."
• "Tatiana was so amazing with my dog, Sadie!"
• "Just went to this location to get our dog, Hudson bathed. We had Amelia and she did an UNREAL job."
• "The grooming salon is very nice and did good job for my dog's nails."

Cons:

• "The grooming department goes good work but horribly managed."
• "The worst experience!! I waited a week for this appointment took off work got there and was told someone called out and they were unable to take my dog."
• "Horrible experience with this Petco. Groomer shaved my Pomeranian like a hairless cat when we asked for a lion cut."
• "They turned away my first dog because they stated he was matted."
• "Was supposed get my dog groomed/bath tonight. Had a 530pm appointment and my wife called to let them know we were going to be 5-10mins late as we go stuck in traffic. They refused to take our dog."