"Place is clean, staff is friendly and courteous."
"The staff is so helpful and actually passionate about animals."
"Great employee lots of stuff in stock and good colors of options as well."
"Always greeted with a smile and positivity."
"An associate named Jill who worked with the Vet was very nice and helpful."
"Very friendly and helpful staff."
"Personally very satisfied with Emanuel’s customer service!"
Cons:
"Always a hassle to get crickets."
"The laziest employee seemed to be the most rude."
"It’s the worst store ever... one of the managers (Around 4 pm) was extremely rude."
"Horrible customer service .. got what I needed for my dog (they barely had anything stocked) and I go to pay the 2 cashiers are on their phones not even acknowledging I was there !!"
"Very rude cashier."
"The customer service associates don’t acknowledge or greet you."
"Cashier had a big attitude."
Store Layout and Stock
Pros:
"Small store but has a surprisingly big selection of dog food."
"This is my primary store because I love the staff and they always have everything that my baby need."
"A pretty good store they have a big variety of everything."
"Petco usually has the best options."
"I always get wellness dog food for my pups and they always have deals and I use my petco rewards to redeem my cash rewards!"
"Shop also has good selection of stuff of dogs, cats, fishes and hamsters and like."
"They still have a wide variety of items for your dogs cats lizards birds fish, whatever you have."
Cons:
"The cat section is very small and it's very hard to maneuver in."
"They don't carry Fancy Feast canned cat food."
"They are incredibly overpriced on the basic items."
"This store doesn't carry many items either."
"We also ran into several items that were said to be in stock online and to find that they were not in the store."
"It seems that they count on impulse buys, while in the store, and basically rip you off."
"This place is horrible I've been coming here for years to wash my dog... Never again will I come here!!!!!"
Facilities and Services
Pros:
"Use it to self wash my dog. They provide everything, shampoo, conditioner, scrubber, towels, blow dryer."
"You can park on the side of the building as well as the front, also you can enter this parking lot from the front on Route 3 or the back on Allwood road."
"Large parking lot."
"Placing the order online was very easy."
"I also love that I can now go there for my Amazon returns."
"Animals seem to be healthy and well cared for and they have a self wash and dog training area."
"Great service with the onsite vet during the weekend."
Cons:
"As a fish lover and hobbyist, it is heartbreaking to see that saltwater fish specifically are poorly kept and maintained."
"Parking is impossible to find."
"Store is in a plaza which led to hard time to look for a parking spot."
"The room was so dirty and there was lots of dog hair on the floor."
"The room smelled of mold, had other dogs hair everywhere and was not clean."
"Went there to wash my dog... there's no towels."
"Even after charging me the same amount for an hour self serve bathing station told me to leave the station in the middle of bathing process."
Customer Experience
Pros:
"The manager of this Petco stayed after closing hours to ensure all my products were priced matched and saved me almost 100 dollars."
"Staff are always extremely friendly and helpful."
"My daughter and I left knowledgeable and ready to take care of her new guinea pig."
"One lady, Heidi, with a big smile on her face took extra time out to made sure I was being helped and I had an easy time finding what I needed in a timely fashion."
"The ladies at the cash register were so friendly."
"Everyone is very nice and I like it because it's small and easier to find what I need."
"My fiance and I went into the store looking for something specific and we got exactly what we came for at the price we came for."