Harbison Eye Care Reviews Summary

Customer Service

Pros:

• "Everyone is super friendly customer service was excellent and they were very helpful."
• "The staff truly implement teamwork from entrance to exit."
• "The workers are super bubbly with GREAT personalities that are willing to help you in every way possible."
• "The staff here are so helpful and knowledgeable."
• "The customer service here is like no other. The staff were extremely friendly, welcoming, knowledgeable, and helpful."
• "The staff here is really nice and helpful when you’re picking out your glasses, they explain each option that you have to best fit your needs and which glasses look best on you if you can’t make a decision."
• "Customer service from Kara, Heather and Mark was excellent."

Cons:

• "The only person who seemed like they didn’t want to be there and did not give great energy was naomi!"
• "I actually ran into her in another store and I overheard her speaking badly about her coworkers at Harbison eye care."
• "Here with my mother. Dude said insurance wasn't hers and held onto her card to 'check into it'. She's 81 & was extremely agitated."

Cleanliness

Pros:

• "This establishment is very well maintained and clean."
• "I observed everyone sanitizing and cleaning consitantly which is A+."
• "The shop/waiting area was very clean and bright."
• "Office was very clean and staff was friendly."
• "The facility is clean."
• "The facility smelled great and looked nice, sterile, and clean!"
• "From the minute we walked in, the facility felt very clean and the atmosphere was great."

Cons:

• "Just went to pick up my glasses they got it wrong hate to leave a bad review when everyone else is so great but my experience was different hopefully yours will be better now I have to wait another week which will probably make it three weeks before I get my glasses."

Staff and Personnel

Pros:

• "Always ask for Kara, as well as Dr. G if you want a great experience and day."
• "Dr. G is highly recommended. She makes sure she gets you in & out, but yet still provides the most accurate information."
• "Thank you Tasha, you are the best…… KEEP Doing Your thing!!!!!!’"
• "Kara is the best! She always is so loving."
• "Love Kara energy and how inviting she’s was to my daughter."
• "Kara assist me she’s delightful and bubbly women, with exceptional customer service."
• "Kara customer service is by far the best, everyone is very pleasant and welcoming."

Cons:

• "I will no longer go to this place anymore. I’m finding a new place to serve all my family's eye care needs."
• "I’m back to change my review, at one point this store was the best eye place I ever been to. However, this place has really lost its mojo!"

Product and Selection

Pros:

• "Designers to something simple, they had it."
• "They have a great selection of frames."
• "The selection of glasses is great and I found the perfect pair."
• "They had a great selection of very reasonably priced frames."
• "There was a really good selection of frames and variety of colors to choose from."
• "They have a huge variety of glasses including name brands such as Chloe, Tory and Burch, Gucci, Prada and many more."
• "They also offer a wide selection of 'in style' designer frames."

Cons:

• "We didn’t purchase any glasses today but they seem to have a more than adequate selection."

Experience and Atmosphere

Pros:

• "The atmosphere was soooo family oriented!"
• "The atmosphere felt great as we walked in the employees all greeted us as if we were family."
• "This place is fabulous! Very clean, cozy & welcoming setting."
• "First I’ll start by saying this place is clean quite and everyone is treated like family!"
• "This place is ABSOLUTELY AMAZING. Everyone was so kind and friendly from beginning to end."
• "Awesome experience, great customer service, feel welcomed and treat you like one of their own."
• "The office is beautiful and bright. Very clean, organized, modern and the decor is so cute."

Cons:

• "Getting an appointment quickly and having my eyes checked was great problem came in the ordering and getting my glasses what I can tell you is this, before you leave make sure it's clear that what you select is what you are getting because with me it turned into costing me close to $90 that I had to pay that really couldn't afford to buy went with it to get glasses more quickly."