Bronx Eye Care Reviews Summary

Customer Service

Pros:

• "To be very honest, they’re the kindest people I’ve met."
• "Overall I had a very positive experience. Everyone was friendly and helpful."
• "Julissa as such a bubbly personality, very polite, professional, extremely attentive, and sweet."
• "I will recommend this place a million times to my family member. Thank you so much for the great experience and customer service."
• "Amazing and detailed customer service!"
• "Jahaira took good care of us. Amazing customer service. Very friendly."
• "Really nice girls, work profesional Julissa, Jahaira and karelyn gave me a really nice service I recommend this place."

Cons:

• "This is not only the worst eye care place I've ever visited - this is probably the worst establishment I've ever been to in any industry, period!"
• "They need better management & their staff needs to be retrained or fired!"
• "Worst place ever. The staff is rude, unprofessional and careless."
• "If you come to this place I guarantee they will give you a hard time."
• "This is the worst place ever. Staff is very rude."
• "No professionalism what so ever."
• "Bad, very bad service."

Product Quality and Pricing

Pros:

• "The treatment here is marvelous and their frames are top tier."
• "I love how fast the glasses are made and how attentive they are to me and my needs."
• "Everyone was professional. I was treated with care and they helped me find the right glasses to fit my face."
• "This place is the best! The ladies are super friendly and so helpful at suggesting glasses within my budget."
• "I could have paid an arm and a leg if I wanted designer frames, but I went will the frames my insurance company covered and have a fine pair of reading glasses at $0 cost."
• "We purchased 4 pairs at a good price."
• "I liked and picked a pair that she selected."

Cons:

• "They do not care about health they only care about selling you glasses and contacts that they mark up to ridiculous prices."
• "Never going back to this eye care, they scam you into getting expensive glasses & say that your insurance doesn’t cover it."
• "Paid too much for a pair of glasses that made my eyes worse."
• "They wanted to give her a refund of 600 dollars but she needed to sign a paper saying she was satisfied with the glasses."
• "Cheap frames and dirty South Bronx area location. Very dirty street in front."
• "They are a bunch of crooks that over price their products."
• "I paid over $800 for a nice pair but when I returned for a minor nose piece repair I was told I had to pay an additional fee."

Efficiency and Professionalism

Pros:

• "Go when they open and you won't wait long 🤷🏻‍♂️"
• "Had an ocular emergency the day before Christmas break - a friend highly recommended Bronx Eye Care Center and honestly I was amazed."
• "Great customer service! Jahaira and Marisol was so attentive to me!"
• "Excellent customer service overall, very helpful everybody."
• "The eye doctors were especially friendly they knew what they were doing made the process very simple."
• "I had such a beautiful exeperience here. They are so friendly and professional."
• "She’s sweet, really knowledgeable on what she sells, and overall efficient."

Cons:

• "I walked in on a Saturday and waited about an hour to be seen."
• "I’m waiting for about an hour before the doctor sees me."
• "They take your order your money then the lenses take too long to be delivered to you."
• "For almost two months, I have been waiting on two pairs of glasses and when I went to go pick them up today, I found out that one of the pairs was never ordered."
• "Every time I call, they leave me on Hold for more than 5 min, and give me hundred of excuses."
• "The wait was unacceptable. One should not have to wait over 2 hours just to be tested."
• "TODAY, A MONTH AND A HALF LATER, I STILL HAVE NOT RECEIVED MY CONTACT LENSES!!!!!!"

Integrity and Transparency

Pros:

• "Everybody here is very nice friendly and very well-informed."
• "They follow the COVID regulations to the maximum!!!!!!"
• "His insurance covered both exam and glasses."
• "If you are looking for an affordable eye care center in a friendly and pleasant environment, I highly recommend this center 100%!"
• "The Christian lady that did my prescreening you can tell by the way she talks she actually is super educated."
• "Not until I came to Bronx Eye Care and met Jahaira that I realized how much more there is to eye service."
• "Julisa and the whole eye glass place are very family oriented."

Cons:

• "This is my last day trying to go to that store and I am going to buy a new one but first of you need to know how to deal with costumers this job is not for you."
• "Yes, it’s definitely true that this eye place does not use your insurance."
• "They speak Spanish to talk bad about the customers that don’t understand or they think you don’t understand."
• "Worst place ever! They totally suck they are very unprofessional took them 3 months just to get my brother's glasses and they still haven't given us the glasses."
• "This business is a fraud I will report this business with the department of consumer affairs."
• "They just lie to get more money out of you."
• "be aware of the lies they tell you when they say your insurance doesn't cover half the cost of your glasses so you may need to pay out of pocket."