"Josie’s customer’s relation/service was excellent!"
"The customer service I received from check/registration process to the picking of the glasses frames was amazing!"
"The clerk, Antonio, who greeted me at the desk was awesome."
"Wonderful experience! customer service was friendly, patient and helpful to all!"
"So far, the over the phone customer service has been great, the young lady was very helpful and my appointment date is not too far off."
"The best customer service. I have been with them for years and to come back from out of state after 2 years and still get amazing customer service from Pre, Jenn, and Cassandra shows a lot on how much they care for their customers."
Cons:
"Absolutely unprofessional and arrogant staff."
"Most of the people at the FRONT COUNTER LACK BASIC CUSTOMER SERVICE SKILLS."
"The reps are very rude even the manager herself is rude."
"The staff was just plain RUDE so we walked out."
"Fat countergirl was rude, and not helpful at ALL!"
"Sales people are highly incompetent and argumentative."
"Extremely rude lady at the front desk."
Product Quality
Pros:
"AND their glasses are so much more pocket friendly than most eyeglass places which is a BIG plus for me."
"I ended up getting the Silhouette frame. It’s pricey, but it’s all worth it."
"They helped me pick out the prettiest purple frames for my new glasses."
"The office equipment to check the eyes is new and modern."
"All of the staff were extremely nice and the tests were made fun too."
"The optometrist was very professional and knowledgeable."
"Dr. Luong is a considerate optometrist! She takes cleanliness very seriously and made my wife and I feel very safe during the pandemic."
Cons:
"There are very limited suitable frame choices that are covered by my insurances."
"The real disappointing part is with prescription glasses."
"I went for my eye examination and they did not position the focal point on my glasses in centre or where ever it is suppose to be."
"I needed an emergency replacement and they said it would be over 10 days!"
"Prices are ASTRONOMICAL!"
"They tried to rip off an old couple and another woman who were in queue before me."
"The doctor wrote a prescription that was incorrect & has made matters worst."
Staff Professionalism
Pros:
"Dr washed her hands several times in between when she touch several objects and sanitized any equipment for usage."
"The eye Dr explained everything to me about my vision and any tests i received."
"The Dr was awesome bc I have a phobia about drops in my eyes and the tests done at the eye dr."
"Dr Yekaterina Shteyn is the Best, very knowledgeable and an amazing person."
"Dr Bader took the time to explain what the tests are for and what he wants/expects to accomplish, Precy was very accommodating and took the time to explain the costs and how to fully utilize the insurance provisions."
"Dr. Han was fantastic. He took time to explain all the tests and was very helpful and pleasant."
"The doctor was extremely informative and really dedicated to giving me exactly what I needed."
Cons:
"Absolutely horrible.. Twice I drove 10minutes plus to be told I could not be seen AFTER being told on the phone I could come in."
"Apparently after booking an appointment online and receiving a confirmation email, you still have to wait for a phone call that's never made to secure a spot."
"The provider they have, very unfriendly and unpleasant experience with him."
"The professionalism and respect of customers is lacking."
"The doctor was speaking to her really fast and was rushing to do the eye exam."
"This time I saw a male Dr who is the WORST Dr on the face of the planet."
"There is a woman by the name of Priyanka who practices discrimination against customers who have medicaid insurance."
Appointment and Service Efficiency
Pros:
"Had a pleasant overall experience all the way from appointment scheduling to the glasses delivery."
"They took my daughter in at the last minute on a Sunday after she had lost her glasses and were able to provide me with excellent service and care."
"The turn around was amazing, considering I walked out of there an hour later with a new pair of glasses and contact lenses for my daughter!"
"The glasses were ready next day."
"They consistently provide excellent customer service, giving you the time and attention needed for your appointment without the long wait."
"Been coming here for my eye care needs for over 15 years. Best customer service hands down."
"I was able to walk in and not have to wait too long."
Cons:
"I went for my eye examination and they did not position the focal point on my glasses in centre or where ever it is suppose to be."
"I needed an emergency replacement and they said it would be over 10 days!"
"Customer service is so bad that no one even tried to reschedule me."
"Booking the appointment was fast and easy they were able to see me rite away but when I arrived the customer service was not what I was expecting."
"Horrible at scheduling appointments."
"Made an appointment through website. Got an abrupt rude phone call today."
"Scamming for change. I went in for a simple adjustment and they wouldn’t do it unless I paid for it."