LensCrafters Reviews Summary

Customer Service

Pros:

• "Staff at LensCrafters in Marlton, NJ very helpful."
• "I was treated like a friend. It was an amazing experience."
• "LensCrafter is fortunate to have employees like Rachel and manager Anthony to make the best experience for the customer."
• "The young lady who helped my mother was kind, thorough, and took her time to make sure that the pads were replaced correctly."
• "Everyone treated us so kindly and friendly as if we’d been going there forever!"
• "Charles assisted me with finding my glasses. I told him what I was looking for and he found 2 frames that weren’t on display."
• "Basma and Rachel assisted me in picking out my glasses. They were so friendly and patient with me I ended up buying 2 pairs!"

Cons:

• "The rude receptionist combined with a questionable store policy makes us to never return to any Lenscrafter store and assure our friends and family are aware of this."
• "The doctor was bad and didn't know what she was doing, thus giving me a very wrong prescription."
• "The optician staff at this store is the worst any industry and any customer facing store can have."
• "The very unfriendly, unprofessional receptionist of the doctor's office had an attitude from the beginning."
• "Every time I call to get information, the doctors are never available or never call me back- and the associates 'know nothing about this transaction'."
• "She gave attitude and tried to make excuses 'I don’t know what you think you heard.'"
• "After she rescheduled her appointment, the receptionist snarkily complained to her coworker 'she calls every week to reschedule and always expects to just get the next Saturday appointment.'"

Store Experience

Pros:

• "Everything was quick and easy. I won’t go anywhere else!"
• "Lenscrafters kept me updated and managed the situation professionally and appropriately when the stock did arrive."
• "The store itself was magnificent."
• "Okayy the experience you get at this locations is TOP NOTCH SERVICE!"
• "The new store layout is great, very clean, very spacious and quite techie."
• "The store was clean, organized and followed all covid restrictions."
• "The store was awesome. Clean friendly and welcoming."

Cons:

• "Prices were outrageous and very overpriced, even with insurance."
• "I bought the glasses January 2021 and within several months these strange whitish spots began appearing on my lenses, and nothing I clean them with would make them go away."
• "Didn't end up buying anything."
• "I was a little confused upon entering. The check-in was located in the back."
• "With my home rigged glasses so I could see I drove to Deptford lens crafters, the staff were miserable and the whole vibe was bad."
• "I was very unimpressed with the whole experience."
• "this place is terrible for getting glasses... over charged my older glasses are way better in prescription this new one is awful..."

Product Quality

Pros:

• "They offer the Transitions lens lineup which was important to me."
• "No hidden fees no sneaky warranty tactics. The price was the exact price she told me."
• "This is the only place I get glasses! LensCrafters has the best lenses hands-down!"
• "They really know how to make a nice stylish frame!"
• "After some more convincing I was offered that upgrade at no charge and my deductible was waived."
• "Anthony was so helpful and was able to get me the sunglasses I wanted."
• "Although the lenses were out of warranty, Anthony the manager not only offered to replace them at no cost."