Dr.'s Eyecare Center Reviews Summary

Customer Service

Pros:

• "The staff was polite and courteous."
• "The staff was experienced, professional, and courteous."
• "Everyone was polite and upbeat and most importantly thorough."
• "Ashley by far has the best customer service that we have ever experienced."
• "The entire staff have always been very friendly, respectful and professional."
• "Reception was attentive, courteous and friendly."
• "The staff is extremely friendly, knowledgeable and provides outstanding customer service."

Cons:

• "It’s been a month and I still haven’t received my glasses."
• "The desk employee is asking me my name, my date of birth and obviously she did not have any type of empathy nor 'a bedside manner'."
• "Check in-rude and arrogant. Assistants were unfriendly and I felt I was bothering them."
• "I’m very disappointed in the care and response I getting from the employees in the optical section."
• "Terrible customer service. No assistance picking out glasses."
• "Rude and unprofessional manager so don’t even bother asking for the manager because she is the main problem."
• "I didn’t get to see the Doctor. I waited for 46 minutes passed 9 am which was my appointment time."

Doctors and Staff Expertise

Pros:

• "Dr. Levy is awesome, kind, and down to earth!"
• "Dr. LaTorre was amazing! She helped me figure out my dry eyes and other issues."
• "The doctors assistants were engaged, informed and knowledgeable with all the questions I had."
• "Dr. Luong was extremely thorough in her exam, answered all my questions, and I never felt rushed at any time."
• "Dr. Cruz was thorough during the eye exam and explained each part of the eye exam."
• "Dr. Shetzline is absolutely so kind, personable, caring, and very knowledgeable."
• "Dr. Levy listened to my concerns, answered my questions, and conducted a thorough exam."

Cons:

• "Dr. Levy was quite nonchalant about my injury, he seemed to be 'matter of fact' when telling me basically my eye injury was 'no big deal'."
• "Sarcasm from any Doctor is not cute, funny or cool."
• "Dr’s Eyecare never referred me to a Glaucoma Specialist their recommendation was 'she will eventually go blind.'"
• "The Dr. Left all the exam to his intern and give me the wrong prescription."
• "Dr. Levy did not tell me what my injury was called while I was being examined."
• "I'm not happy about the treatment my handicapped son received this week."
• "DR'S EYECARE CENTER YOU SHOULD BE ASHAMED OF YOURSELVES! DO BETTER. BE KIND. BE PROFESSIONAL. SHOW SOME EMPATHY."

Facility and Convenience

Pros:

• "The location was convenient, office was clean, no long wait time to be examined."
• "The office is extremely clean and they have a great selection of glasses."
• "From the moment you walk in the door, the space is bright, airy and clean."
• "They keep the entire place nice and clean, outside as well as inside."
• "Everyone looked neat and presented. I love the wall art and the grey and black color scheme."
• "The facility has been renovated since my last visit; it's very clean."
• "The office was very nice and clean!"

Cons:

• "Don't miss any appointments or you will be rescheduled to wait longer!"
• "Waited an hour. Got up and left."
• "Wait times are horrendous. It seems like every time I go for an appointment it is a 2 hour process."
• "They rotate specialist on a weekly basis."
• "I just wish they had a wider selection of glasses to choose from."
• "The glasses section has really declined."
• "Seems like you're concentrating more on growing your empire then servicing your customers."

Insurance and Financials

Pros:

• "They make sure you understand what your insurance covers for both the eye care and the coverage and cost of glasses or contact lens."
• "The receptionist was great and called insurance company right there and got everything figured out."
• "Summer called me at home to tell me that she heard about my situation... and found that I was eligible to receive my exam at a very discounted rate."

Cons:

• "Amazing doctors but the lady in the front who helps you to get the glasses, she sent to my insurance the ones that I never asked."