eye&I Eyecare Reviews Summary

Staff and Service Quality

Pros:

• "Dr. Kevin was very thorough."
• "Dr.Crystal Han is everything you’d want in a doctor - patient, friendly, and informative."
• "Everyone at the store was nice. Dr Kevin was impressive."
• "Extremely knowledgeable, friendly and professional staff and dr."
• "The Doctors are thorough and listen to all your concerns about your eyes."
• "Doctors here are great and patient."
• "The doctors are very professional and knowledgeable."

Cons:

• "Sounds to me like they just want to claim more insurance money."
• "The manager and owner Joe scolds me for not having returned to his store sooner."
• "PLEASE please avoid this place for your next glasses purchase or get ready to be surprised by your bill :)"
• "Joe refuses me as a customer! And tells me to have my glasses fitted somewhere else."
• "they will try to push for their additional 'Retinal Eye Exam'."
• "the staff here try to push you to take a retina exam which costs an additional $40 or refuses to see you as a patient."
• "Terrible Customer Service. 'Team Leader' should learn how to do the customer service. arrogant and has an attitude."

Cleanliness and Comfort

Pros:

• "The office was clean and they sanitized the machines in front of me which made me feel really comfortable about their cleanliness."
• "Everyone made you feel comfortable and safe during Covid19."
• "Very nice, clean, organized place."
• "It's exceptionally clean."
• "The place is clean and cool."

Cons:

• "The examination office is spacious but the rest of the store is a little cramped due to the Covid-19 accommodations."
• "The bathrooms are not clean at all."

Selection and Pricing

Pros:

• "They are willing to work with you financially as well to ensure that you get the right pair of glasses for you."
• "Great prices."
• "The glasses selection are beautiful and of high quality."
• "Great customer service, quality eyewear and best of all good prices."
• "They have an extensive and modern selection of frames that can suit urban lifestyle to elegant dressy."
• "They have a wide variety of glass frames available."
• "They have a great selection of frames."

Cons:

• "The frame selections are very, very limited."
• "they overcharge you on frames, lenses and eye exams."
• "This place unreasonably overcharges for their frames and lenses."
• "Next thing I know, and without discussing any options about the lenses itself, he provides me a bill for $1,089 for my new glasses."
• "The selections are great too."

Customer Experience

Pros:

• "I am definitely coming back and so glad to have found such an amazing place for my optometry needs!"
• "I'll definitely recommend this place to friends and acquaintances."
• "Love going to get new glasses and they honor their appointments no long wait times."
• "I highly recommend Eye & I."
• "Highly recommended checking out eye & I."
• "I wholeheartedly recommend eye & I to anyone in search of both stylish frames and an unparalleled customer experience."
• "I highly recommend this office for your vision check-up."

Cons:

• "Avoid at all costs!"
• "Too bad and shame on you, do not lie to other patients."
• "staff are incompetent and try to rip you off."
• "I now wonder how many other people they have ripped off with inaccurate information."
• "Horrible... Nice way to ruin a person's chances at a career."
• "Overall great experience and you won’t be disappointed!"