Sortino's Italian Kitchen Reviews Summary

Atmosphere

Pros:

• "Loved the atmosphere of Sortinos."
• "Sortino's restaurant was 2/3 full with diners. The atmosphere was fun and light."
• "The ambiance is nice and gives an Italian feel with the music and colors."
• "The atmosphere, the decor, the music, the food, and the staff were all incredible!"
• "The atmosphere is 100% kid friendly, but upscale enough that you can still feel like you're eating out."
• "The restaurant is clean, with a quiet ambiance, and nice decor."
• "The atmosphere Amazing."

Cons:

• "The main dining area is noisy, the bar area has seating that is better for small groups."
• "Disappointed with lack of ambiance. Huge eating area that felt like a cafeteria, no dividers, music was touch and go."
• "Although this was an Italian only restaurant, you'd never know it by the decor."
• "It's kind of a turn off when you're walking on a grease covered floor."
• "This place used to be great, but now it feels run down just like the water park."
• "If all you care about is atmosphere, this place would be ok."
• "Because the restaurants at Kalahari are way over-priced, I think we will bring our own food next time!"

Service

Pros:

• "The waitress was super attentive and didn't miss a beat."
• "The manager was great in that she came out and tried to reconcile the situation."
• "Our waiter, Demond, was over-the-top friendly."
• "Thanks again to the workers there we had a great time they all made the night enjoyable and they were all very kind."
• "The wait service is excellent though, very attentive and friendly."
• "Our waitress was Taylor. Everyone kept checking on us."
• "Polite, personable, and awesome servers, hostess, and bartender!"

Cons:

• "Probably the worst Italian food I've ever had, server was not tentative."
• "Waiter was never at the table and our food was cold."
• "Service was very slow, you can't let kids wait 20 min for kids dishes or 15 min to receive drinks."
• "Took 25 minutes for anyone to come to our table."
• "Service was very slow and server was working too many tables."
• "The overall service is slow."
• "The wait staff were a bit unorganized and seemed to not know what they were doing!"

Food Quality

Pros:

• "The food here was AMAZING. The bread was some of the best bread I've ever had, and the bolognese I had was flavorful and delicious."
• "Really impressed by the amount of food you get and really looking forward to our leftovers."
• "The food quality was very good."
• "They make their mozzarella and ricotta fresh daily so get entrees with that."
• "I ordered the Spaghetti Carbonara and it was honestly the best pasta I've ever had in my life."
• "The food tasted so good that we will always remember it!"
• "The food was solid."

Cons:

• "Alfredo sauce was horrible no flavor actually tasted like straight milk on pasta."
• "The food...also not that great. Chicken parm was mediocre and the sauce on the pasta was cold."
• "We waited for an hour and a half to be seated/served and when we got our food it tasted like rubber and was so cold."
• "The chicken tasted as if it was burned."
• "The only thing good was the bread."
• "The calamari barely had any squid in it."
• "The red sauce had almost no flavor."

Pricing

Pros:

• "Absolutely must come when visiting Kalahari. The food was amazing, everything came out hot and fresh."
• "The portions were moderately sized. No one had leftovers but no one left feeling hungry."
• "It wasn't cheap, but wasn't overpriced considering you're at a resort and the price reflected the quality of food!"
• "The portions generous."
• "Food was delicious. My son who is picky about tomato sauce asked for buttered noodles and sauce on the side of his meatball which came out perfectly."
• "Everything that we had was prepared well and was delicious."
• "The food was simply wonderful."

Cons:

• "The biggest knock against then is the prices."
• "The wine list was very overpriced for the bottles they offer."
• "The prices are too high (especially with the automatically added 20% gratuity for every diner)."
• "Very pricey ($50/person) for so-so food."
• "The only big issue is the price, as some items on the menu are very overpriced."
• "Food is so pricy for the taste."
• "Overpriced, food was not even close to worth it."