"Everyone at the doctors office in the back was extremely nice and professional."
"Dr. Alan Vo, he is very knowledgeable and friendly and answers all of your questions."
"Everyone is extremely helpful and gave their honest opinions on helping me pick out glasses."
"They made sure I got the best deal possible without trying to push me so they got a good sale."
"The staff is extremely friendly and welcoming."
"Very impressed by the friendliness and helpfulness of this store."
"The people are knowledgeable, compassionate, and genuinely friendly."
Cons:
"This place has the worst customer service."
"We were told via an automated line that my daughter’s glasses were in inspection. For over a WEEK?!"
"This store has been an incredibly disappointing experience."
"Customer service is not good with this company. I tried calling on two different occasions to check on my contact lens order and I waited on hold for at least 25 minutes each time."
"Doctor was great. Customer service was horrible. Won't acknowledge you when you walk in."
"The manager Jessica possesses a negative attitude and lacks helpfulness."
"One of the worst customer service experiences of my life."
Product Quality
Pros:
"8 days later I have my beautiful new frames and I feel giddy from how much of a difference I'm seeing with my new RX."
"Jay helped me pick out glasses that didn’t make me look like my mom."
"They have a nice selection for everyone."
"He helped me get the best lenses with the best protection!"
"They have a great selection of glasses."
"Every pair of glasses I've had always had to bring back multiple times for adjustments. Not here. Perfect the first time."
"Best of all they were able to have the glasses ready within 2 hours and got me a great discount."
Cons:
"I have to pay full price every 6 months for glasses that do NOT last. They break down and fail."
"The only problem is that i have to wait about two to three weeks for delivery."
"This place has really outdated system."
"The employees at this store weren’t mannered, didn’t apologize, and never once tried to help my situation or explain why I couldn’t do both at the same time."
"Their choice of frames look like what we sold in 2016. Not much updated."
"They forced me to buy the first year warranty of the lens."
"Have never been doing our glass place where I had to wait a week and a half for glasses."
Staff and Management
Pros:
"Jay was extremely patient, went through my insurance to see which was the better deal for me, gave me his honest opinion about how the frames looked and even went to find me other options for consideration."
"The staff was also very polite and helpful and sympathetic to my situation."
"Phenomenal customer service by Trich."
"Sam took care of me and exceeded my expectations!"
"Trichada was very knowledgeable and has very good taste in glass frames. She made this a very enjoyable experience."
"Jessica was amazing!"
"Great experience at Visionworks today! Jay was a tremendous help from the minute I walked in the door and made the chore of glasses selection enjoyable and a breeze!"