Hounds Town Central Bucks Reviews Summary

Cleanliness

Pros:

• "It is clean and well kept."
• "Knowing he is in a clean, caring environment, makes me feel confident leaving my pup in their good hands."
• "The facility looked clean and did not smell."
• "The facility is also very clean and this was another important factor for us."
• "Place is spotless and the staff is very friendly."
• "The space is clean, bright, friendly and spacious."
• "It is very clean with plenty of space for the dogs."

Cons:

• "Communication is not a strength of this facility - and it should be."

Staff and Service

Pros:

• "The caring, friendly staff."
• "As always everyone at Hounds Town was friendly professional and easy to work with."
• "Staff are wonderful and professional."
• "The people here are just as great, they treat you and your dog very well."
• "The staff is professional and pleasant."
• "The staff at Hounds Town are absolutely wonderful."
• "The staff goes above and beyond to ensure that your pup has the most comfortable, fun experience."

Cons:

• "The staff did not seem confident in their management of dogs."

Facility and Amenities

Pros:

• "From the moment I arrived I was very impressed with the facility."
• "They offer boarding & grooming, too!"
• "The owners are very friendly and the facility is beautiful and clean."
• "Place is cute and clean."
• "The facility is clean and spacious."
• "Very clean & nice accommodations."
• "The facility is clean and modern."

Cons:

• "An outdoor area would be great but I'm sure they engage her anyways."

Communication

Pros:

• "They do a great job of communicating when your animal struggles or has a difficult time while in their care."
• "I love that they will post pictures and videos so we can see them while they are there playing."
• "They post pictures every night on Facebook which kept me in the loop."
• "I love getting pictures every day he is there."
• "I enjoyed seeing pictures of him during the day."
• "I loved being able to check on him through Facebook photos and videos and see him having fun."
• "I really appreciated being able to check in and see how he was doing."

Cons:

• "I also emailed vaccination records that day, no response."
• "I called to see how things were going twice that day, left a voicemail, no answer, no call back."
• "If there is an identified issue, the owner should be notified."

Overall Experience

Pros:

• "My dog loves this place. She gets excited when I get there."
• "My dog had a great first day here."
• "My girls just got home from their first day at daycare and they seemed to have a great time!"
• "She goes twice a week and comes home happy and exhausted."
• "Your pup will come home tired after a great day of playing and making friends."
• "He always comes home so tuckered out from having a great time."
• "My puppy loves going to HoundsTown!! She can't wait to get inside to see her friends."

Cons:

• "Not at all what I was led to believe based on phone calls."