Peotter's Auto Body, Inc. Reviews Summary

Category: Auto body shop

Address: 186 Broad St, Summit, NJ 07901, USA

Phone: +19082734000

Rating: 4.8
based on 111 reviews.

Professionalism and Service Quality

Pros:

  • "From top-notch professionalism to their thoroughness, they checked every box with flying colors."
  • "They are extremely professional. From their office staff to their spotless garage and excellent work."
  • "Peotter’s was professional and helpful from the moment I contacted them."
  • "Peotters is knowledgeable, prompt, experienced, courteous and offers professional service."
  • "Larry and his team were great to work with, from paint correction through the clear coat protection they did a great job keeping me updated on progress."
  • "The team at Peotter's was amazing. Larry was great in taking his time with me and making himself available for consultation."
  • "The communication from their team from estimating through repair to completion was exceptional."

Cons:

  • "Avoid this shop like the plague, owner called Joanne and rude shouting Renee are money hungry, rude people, who will reject jobs for money."
  • "Missing label for the tire specs, air psi. Called multiple times for past 2 months but no results."
  • "I was double charged for labor."
  • "Tire rim was supposed repair but was switched one from one side to other."
  • "The front desk staff were very loud and I even heard some cursing."
  • "How can I trust someone who smelled like alcohol with my vehicle."
  • "The employees are rude including the managers."

Customer Experience

Pros:

  • "What a great experience at Peotters! My jeep was in an accident and was towed to Peotters, they were so professional, knowledgeable and friendly."
  • "The entire team deserves a ton of credit for their commitment to detail."
  • "Their seamless service made the entire process a breeze."
  • "Simple acts of kindness like these are what make all the difference. Thank you!!"
  • "The customer service was great, Joanne (the owner) gave us personal attention, every time that we had a question or little issue, she and her team resolved every detail and did not give up until we were 100% satisfied."
  • "They're truly awesome."
  • "Customer service staff is very friendly and responsive."

Cons:

  • "I went there for an estimate and their dog was so vicious. Why have a dog that will attack customers on the premises?"
  • "Avoid this shop like the plague, owner called Joanne and rude shouting Renee are money hungry, rude people, who will reject jobs for money."
  • "If you own anything other than a luxury car, or something expensive, I wouldn't waste your time going here, even for an estimate."
  • "Appointment was changed and delayed."
  • "Most unprofessional place ever!!!"
  • "I approached another employee outside (I do not remember her name) she claimed to be a manager and she was very unpleasant to speak to."
  • "Overall, not a good impression. I do not recommend anyone to go there."

Quality of Work

Pros:

  • "The diligent work crew will make the car look new again."
  • "When I got my car back, it wasn't just repaired – it was spotless inside and out!"
  • "They repaired a damaged mirror and door on my Rivian. As well as put on some PPF for me."
  • "Both times they did a perfect job, on-time and at a reasonable price."
  • "The work done was unbelievable."
  • "The paint and body works looked better than factory."
  • "Their work is unbelievable. Perfection at it's best."

Cons:

  • "Missing label for the tire specs, air psi. Called multiple times for past 2 months but no results."
  • "I was double charged for labor."
  • "Tire rim was supposed repair but was switched one from one side to other."
  • "Appointment was changed and delayed."
  • "After 1.5 hours TOTAL, the bill came to just over $600."
  • "Most unprofessional place ever!!!"
  • "Car looks better than before the accident- Even the interior came back cleaner!"

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