Auto Pro Collision of Piscataway Reviews Summary

Quality of Repair Work

Pros:

• "Auto Pro Collision performed beautiful body work repairing my driver-side passenger door and rear bumper."
• "The repair work is good."
• "Took my banged up 2008 A4 in for front bumper and fender repair... they did a great job. 98% perfect."
• "This shop did an impeccable job with replacing my bumper and matching my car's paint perfectly!"
• "When I got my car back, it looked really good."
• "The work they did was perfect, the color match from my old car to the new bumper matched."
• "The body work they performed made my genesis coupe look brand new."

Cons:

• "Did not repair my vehicle right. Used after market parts. My headlights are mixed matched."
• "There were scratches on my car where I didn't expect."
• "After the repair, there's a noticeable color difference on the car. I raised the issue with them, but they claimed it's normal and refused to correct it."
• "I noticed that the rear bumper isn't properly fitted and I am only 70% happy with the job they did."
• "Minor issues showed up a couple days out of the shop."
• "The estimator told me he would take care of some scratches I had if I gave them the $5k insurance job I needed done. Just went to pick up the car and the scratches somehow looked worse."
• "For my car they initially quote some amount and later they asked for more money for additional repairs which I don’t think required."

Customer Service

Pros:

• "Lisa and Dylan were both phenomenal and my car looks brand new."
• "They were very informative on the process that was going to be taken, and actually had the car done quicker then assumed."
• "Pro Collision stands behind their work and the customer comes first."
• "They keep you informed of the progress of your car with actual pictures online."
• "Lisa front desk you’re awesome!, very excellent customer service great personality!"
• "Lisa took the time to explain parts of the process that I was not aware – she was patient with all my questions."
• "The receptionist is the BEST customer care I have ever experienced, she’s kind, patient and helpful every time I needed to talk to her."

Cons:

• "He made me wait for several hours before he came out and took some pictures of my vehicle and then told he will get back to me the next day."
• "They also did not respond to the query that I asked immediately to them."
• "The front desk lady was rude in talking to me."
• "Request quote for car repair, told no estimate after three weeks; three weeks later, if estimate cost too high, if you want to leave, then need to pay three weeks stored fee on their site!"
• "They are very unresponsive and don’t tell anything until you call for update."
• "Paul, the shop manager or whatever he is, is a very arrogant person."
• "Try to avoid this place."

Speed of Service

Pros:

• "The repair took quicker than I expected for the amount of damage my car got."
• "My car came back in just a few days looking brand new."
• "Surprisingly, in seven days I got phone call from Melissa that car is ready for pick up!"
• "Not only was my car repair complete early but the work was excellent."
• "My car was fixed in 4 days must I say! Awesome Job!!"
• "They repaired it in a timely manner."
• "Repair done earlier than expected."