Cycle Therapy NYC Reviews Summary

Customer Service

Pros:

• "The staff is very friendly and helpful, they gave me good advice for the gear and they are always willing to help if you have more questions."
• "The sales person was very knowledgeable about the part my friend needed and also gave some valuable tips."
• "Chris was extremely helpful, he even called a few days later to see if I was still having issues."
• "Everyone was helpful and the guy who sold it to me even taught me a little on how use the gears and everything."
• "Chris in service takes great care of me and helps me with any questions I have."
• "Very friendly staff. Passionate about motorcycles. Do a good job communicating."
• "There costumer service is great. They walk you through, step by step about the motorcycle your looking for."

Cons:

• "These guys don't understand a thing about customer service."
• "The owner of the shop is very arrogant."
• "The horrific customer service was enough to lead us to take our business elsewhere."
• "The employees had awful follow-through, were impolite, consistently forgot who we were and what transaction we were a part of."
• "WARNING!!!! Horrible. No professional courtesy."
• "Customer service sucks you call and ask if they have a part in stock and all they have to say is a straight up no."
• "Thank you for wasting my valuable time. I truly hope you go out of business."

Pricing and Charges

Pros:

• "The shop is VERY good, super knowledgeable staff, fair pricing, and total transparency."
• "I was surprised that the prices were as amazing as the lowest prices I had seen online."
• "Gave me a great price on the rear tire that was worn out and had to be replaced."
• "Very reasonable prices."
• "They gave me a discount on it in the store."
• "I always receive the most reliable, transparent treatment, advice, and service."
• "They always give great service at prices that are fair and honest."

Cons:

• "Went here for an inspection! They will fail you for anything they can so you can pay them to fix it scam artists!"
• "So now they want an additional $750, to replace the oil pan, from they already 900 (OEM stator) bucks that I owe them for replacing the stator."
• "Got charged $250 to fix my brake light wire...and it was a MINOR problem."
• "Nice store things are overpriced if you ask me."
• "They are very pricey and most of the time I was there, they tried to take advantage of me."
• "Trying to charge you with fake repairs and they can’t even do a regular and simple task as an oil change."
• "They ran the estimate up to $5,000 and collected their $500."

Quality of Service

Pros:

• "Huge shoutout to my buddies at Cycle Therapy. I took my well ridden CBR600rr in to get mounted with some new tires and boy did they do a great job."
• "Just had my bike engine head completely rebuilt. They put all there best tools to work and got my compression levels back to factory levels again."
• "Cycletherapy has always been able to service my Triumph."
• "Had these guys fix my duc and they did a pretty great job on it."
• "I had front brakes leak, they've fixed it within 2 days, and basically it took so long because they've double checked the brakes."
• "The garage staff is knowledgeable and experienced in handling any problem."
• "Just got my honda nc 700 back after about a week, the experience at cycle therapy was just awesome."