XCUBICLE - Tech Repairs Reviews Summary

Customer Service

Pros:

• "They were very easy to contact and scheduling an appointment was straightforward."
• "They responded within 24hrs of me filling in the web form."
• "Their response time was quick, they were clear with their prices and what the repair would be and contacted me as soon as it was ready for pick up!"
• "The staff was friendly and answered my questions accurately."
• "The person I was communicating with kept me up to date at every stage of the process."
• "Updates come almost immediately and you're treated with the utmost respect."
• "Very professional, polite and always keeping the customer updated on progress with their console."

Cons:

• "Their process is NOT transparent at all and dealing with them left a very bad taste in my mouth."
• "He acted like he had no clue on what I was talking about."
• "People are going to catch on fast to your scams."
• "Lack of communication is always bothersome."
• "Only complaint is I was given a time estimate only to be told another later date with no notification of said date."
• "Takes way too long and they don’t answer phone calls at any time of the day."
• "They are not honest and their communication is absolutely terrible."

Repair Quality

Pros:

• "They sent it back on the 17th, and it now works flawlessly."
• "Now it works perfect."
• "Even gave me a 90 day warranty."
• "Fixed my overheating PS5 surprisingly fast."
• "They not only fixed the damaged R2 trigger on my device but they also fixed and replaced the damaged fan, cleared out all dust and overall repaired my Steam Deck with great care."
• "They completely fixed the issue without asking for an additional fee."
• "The repair itself is incredible, it looks like it just came out of the box."

Cons:

• "The repair took 15 days, when I was told it would take 3-7."
• "Fixing the console took longer than expected."
• "I got the impression that xCubicle didn’t want to do the second trip to finish the repair job."
• "1 week after they repaired my DS Lite, I noticed that it had an issue with charging."
• "It started overheating and all you hear was the fan on full blast with error messages saying to turn off the system to prevent damage."
• "When I received my switch it was all scratched up."
• "The part they ordered was lost."

Price and Value

Pros:

• "Not only were they reasonably priced."
• "I highly recommend XCUBICLE if you’re looking to fix your gaming device or upgrade it, they get the job done quick and fast at an affordable price."
• "They also happened to offer the cheapest price for the repair."
• "I'd say also the pricing is pretty fair."
• "To me, $100 sounded reasonable to restore my PS3, as opposed to purchasing a new one."
• "The pricing is reasonable and very good customer service."
• "They gave me a price over the phone that was way less then the other place."

Cons:

• "They will LIE and steal your money."
• "Their prices are extremely high and they do the least work possible."
• "The only caveat is that they're cash only and I don't like carrying over $50 on me."
• "If you plan on reusing my parts shouldn't I get a better price than $195 for a refurbished PS3?"
• "Then offer to replace the entire motherboard for over 200+ instead of just the chip which is a lot cheaper."
• "They want you to pay a down payment and even if they can’t fix your console they keep the down payment for their time."
• "I found a spot that was charging me double what xcubicle was charging."

Overall Experience

Pros:

• "This is not the usual low profile wanna be mechanic, this is one of the best professional places in NYC."
• "I definitely recommend anyone to use XCUBICLES if they have any issues with their gaming device, it’s worth it."
• "Yes I loved this place, my dad used to take me when I was younger."
• "GREAT SERVICE THANK YOU nice to know if my any of my systems breaks down I know a place where they can fix it professionally."
• "They are great. They have fixed my kids system."
• "They did a fabulous job and the price 💴 was reasonable not expensive like most electronic places."
• "Very fortunate to have found them."

Cons:

• "We ask that anyone else who suffers losses as a result of dealing with them, PLEASE file complaints and share your reviews to help spare others!"
• "It was an awful experience!!"
• "I regret taking my PS3 to this place."
• "They seemingly don't understand that continuing to operate this way will lead to permanent and irreversible damage to their business, profits, and reputation."
• "Do NOT believe the fake 5-star reviews this company posts!"
• "It's shocking that they continue to make excuses and justifications to customers who are unsatisfied."
• "This company has NO idea what they are doing."