P.C. Richard & Son Reviews Summary

Customer Service

Pros:

• "The entire team is helpful, courteous and patient."
• "Every time that I come to this store, Khan goes above and beyond to help me."
• "Thank you for always being so accommodating and professional!!"
• "He provides wonderful customer service. My family and I have been purchasing items from this specific location and from Mr. Khan specifically for a long time."
• "Carson was friendly and professional, and he provided wonderful customer service."
• "I would recommend this pc Richard location because they always go above and beyond for their customers."
• "The receptionist was very courteous and promptly addressed me."

Cons:

• "Knowingly sold me a defective LG refrigerator in 2019."
• "A good appliance store with an ample space for parking. However, sales associates are not readily available. We had to shout a few times before we found one."
• "Not good service, my mom purchased a stove and paid extra for warranty but when the stove stopped working they serviced it and said a part is needed, it's been a year and still no part."
• "I have been in other PC Richard's stores and walked out as no one greeted me or offered assistance."
• "Did not like the service I received when I went to this particular store."
• "This was the worst experience have ever had buying appliances."
• "Very disappointed. All sales associates should be thoroughly trained to avoid making their customers wait."

Sales Associates

Pros:

• "Steven was amazing. He patiently explained the differences between the washers and helped me come to a decision that I’m so happy with."
• "Mr. Khan demonstrated excellent knowledge of product. Was extremely helpful in advising customer regarding purchase of TV."
• "I was immediately greeted by a salesman named Justin Cotton. I was looking to purchase a flat screen TV. He was extremely professional, knowledgeable and polite."
• "Carson was really helpful in guiding me to the products i wanted."
• "Brian was incredibly helpful and down to earth. Knowledgeable and super friendly through my purchasing experience."
• "The salesman was so informative and helpful."
• "Our sales associate, Mr.Nizam was extremely helpful, nice."

Cons:

• "I went to PC Richard’s on Sunday July 17,2022 to buy a refrigerator with top freezer but didn’t see my normal salesman Mr Khan, so I went with other one, wrong decision, he was not eager to assist me and cater to my needs."
• "I came in for 2 new air conditioners. The first person I approached for help told me he was busy on the phone with personal stuff."
• "We bought a floor model refrigerator from the NHP store, Salesmen told us filter is good for another 6 months at least. When it was delivered the inside was filthy with crumbs & syrup."
• "Delivery was a disaster was notified that delivery would be between 7:45-10:45am and then items arrived on separate trucks. One came at 12:30 and other 2:30 so wasted whole day waiting."
• "When my mom calls they tell her they'll call her back and still nothing."
• "We called the Bose company and they informed us that the speaker doesn’t come with a remote control and the USB does not read, in other words we can play music on the speaker. We are very disappointed with this company because they gave us the wrong information just because they wanted to sell us the product."
• "I was helped by Brian and I am very displeased with the customer service received."

Product Knowledge

Pros:

• "Mr. Khan demonstrated excellent knowledge of product. Was extremely helpful in advising customer regarding purchase of TV."
• "I feel like Alex W was definitely a knowledgeable salesman with great customer service skills."
• "He was patient and polite as I showed him pictures of my renovation and where I was planning on hanging our new TV."
• "Steve V. was a huge help! Very knowledgeable and transparent with helping me find exactly what I was looking for."
• "Khan was very knowledgeable and helpful and Ryan was also helping explaining the process of trying the tv before they send you home."
• "Khan is knowledgeable about pretty much all appliances and products P.C. Richards sells."
• "Khan was very knowledgeable and helpful with the all the different refrigerators."

Cons:

• "Knowingly sold me a defective LG refrigerator in 2019."
• "We bought a floor model refrigerator from the NHP store, Salesmen told us filter is good for another 6 months at least. When it was delivered the inside was filthy with crumbs & syrup."
• "We called the Bose company and they informed us that the speaker doesn’t come with a remote control and the USB does not read, in other words we can play music on the speaker. We are very disappointed with this company because they gave us the wrong information just because they wanted to sell us the product."