Wismans Appliance Svc Inc Reviews Summary

Customer Service

Pros:

• "We were treated very professionally and given good, thorough answers to all of our questions."
• "The gentleman, Chris, who helped us was very helpful and went above and beyond to find something that would work."
• "I am so impressed with your customer service."
• "These guys gave me great customer service and took care of me."
• "Thanks for the great service once again!"
• "The sales people are friendly, helpful, and no pressure."
• "Excellent service repair on my non working refrigerator within 90 minutes from the time I called them."

Cons:

• "In the future I will be working hard to not work with this company in finding solutions for my appliance problems small and large."
• "She could not give me a date and frankly was short and unfriendly in every conversation I had with her."
• "Called the owner and he was rude and unprofessional."
• "The tone of the guy that answers their phone comes across as unhelpful and uncaring."
• "The lady in the office has really bad customer service. She had attitude and she hung up on me after asking and getting my card information."
• "Worst customer service I have ever seen. They do not care about fixing anything. Only want money."
• "The women on the phone was impatient and very rude."

Product Quality

Pros:

• "We are absolutely thrilled with our new Frigidaire Gas stove & Refrigerator!!"
• "He had the microwave repair completed in about 20 minutes!"
• "Realistically spending 100 - 500 for a repair often is cheaper then buying a new appliance now days."
• "They fixed it, no hassle! They really stand behind every single product."
• "We purchased a Speed Queen washer from Wisman’s with a 10 year ‘covers everything’ warranty."
• "Not only did Mitch, the repair technician, quickly fix the issue of the low flame of one of the burners on my gas stove, he showed me how to keep it from happening again."
• "The service tech fixed my dishwasher in 10 mins after two other service companies couldn't figure it out."

Cons:

• "Wow! All I can say is WOW! This place was HORRENDOUS!"
• "THEY WOULD NOT warranty the part and that I had to bring the unit back in to the store for them to check."
• "I'm a thoroughly pissed off woman, because I had a beautiful expensive washer dryer set & now it looks like the washer I had in perfect shape has been beaten to hell and back by a jackass."
• "Sold us a USED washer as NEW that did not work at all, not even one load of laundry!!"
• "Sold my son a lemon of a washer but worst of all, ripped off my 82 year old mother."
• "Wiseman’s refused to acknowledge or address the issue through customer support."
• "The guy that came to “fix” our ice makers came over multiple visits (6 or 7 times) and he still couldn’t get either one of them working."

Professionalism

Pros:

• "We highly recommend Joe and Wisman Appliance Svc. for any appliance repairs you may need."
• "His integrity to tell us we didn't need a new one, made me want to share how well they treated us when we purchased it and then again when we unpurchased it."
• "Very reliable company. Any appliance needs, they should be your go to company."
• "Service guy was fantastic. Knew his stuff. Very friendly."
• "Extremely professional and knowledgeable."
• "These guys are professionals that blow the competition away."
• "The serviceman agreed to come out today."

Cons:

• "I would never recommend this company due to lack of education of delivery staff."
• "He was disrespectful and rude, telling me the washer could not be fixed and that it was damaged."
• "Whoever this technician is does not represent your company well."
• "We never received a phone call back."
• "Service was awful very rude the guy literally laughed In my face."
• "The tech was extremely unprofessional in appearance and his conduct while at our site."
• "Horrible service."