Address: 1450 Nixon Dr, Mt Laurel Township, NJ 08054, USA
Phone: +18567801030
Rating: 4.9
based on 292 reviews.
Customer Service
Pros:
"The sales person Michael Brown was pleasant and knowledgeable."
"Sam the salesman was impressive. He was knowledgeable and honest."
"This place is amazing! They are so helpful and really want to make sure you leave satisfied."
"Brian B. was amazing! Took his time to look up several kitchen bundles for my brother and I."
"Dave and Dan at the Mt. Laurel store were pleasant, knowledgeable, friendly and infinitely patient."
"Andrew... TRULY believes in customer service and satisfaction."
"Brian B was exceptional knowledgeable and most important full of a lost art of Humanity."
Cons:
"To anyone that is looking to purchase appliances…..Do not go to PC Richard’s!!! They sold us 2 defective refrigerators."
"Did not like my experience at THIS store... When I asked about the prices he told me they were over that day. The date on the actual PRICE TAG and on the WEBSITE STATED differently."
"This place fails of customer service after the sale date warranty services on appliances are horrible."
"Did not like my experience at THIS store... Mubin... was forcing himself to have a conversation with me. He did not want to hear what I had to say. He didn’t have the answers to the questions I had."
"None of this is our fault yet we are being treated like it is. Horrible!!!"
"I've waited for a part for 6 months which can be bought at home depot and fixed the next day."
"They have changed the delivery on us 3 times this week."
Pricing and Deals
Pros:
"We had a good deal on our purchases."
"Mubin was very knowledgeable and worked with us to get what we wanted at the perfect price!"
"We not only got very good appliances but he ensured that we got the best deal."
"I’m so glad I purchased the extended warranty."
"Brian Siddell is absolutely amazing to work with!! He is extremely knowledgeable and did everything possible to help us stay within our budget."
"Dan Weaver our salesman through the years. He’s the BEST! He’s helpful, pleasant, knowledgeable and always finds you rebates or incentives to assist you!"
"For both of these items, Nick was able to give me a very fair price, and I am very happy with both purchases."
Cons:
"First time there was impressed with selection, ease of pickup… tried to return computer that was Christmas present for teenager who after she opened it, decided wanted Xbox instead… just opened box, absolutely nothing wrong with it, wouldn’t let me return… will never shop there again."
Product Selection and Quality
Pros:
"Lisa right away knew the perfect one for us that fit all of our specifications."
"Great experiences at PC Richards, bought washer and dryer, then came back for a kitchen suite."
"We buy all of our appliances from here! This is a family company, and they stand behind their products and have good warranties."
"The customer service and product selection was exceptional!"
"Everything fairly priced and most the stuff they carry are quality items."
"Fantastic store! The inventory is extensive, the prices are great, and the service is terrific."
"We’re so excited to get our new fridge!"
Cons:
"Website isn't exactly reliable, but the sales staff is."
Shopping Experience
Pros:
"Our experience purchasing our new LG washer and dryer was so stress free."
"It was a pleasure doing business with him."
"I would recommend this location to anyone looking for appliances."
"When you have experienced an exceptional customer service, it's hard to be silent about it especially when such experiences don't happen too often."
"Thank you for a wonderful shopping experience!"
"We were overall very happy with our indoor shopping experience."
"I am confident my daughter will love her new bed soon!"
Cons:
"First time there was impressed with selection, ease of pickup… tried to return computer that was Christmas present for teenager who after she opened it, decided wanted Xbox instead… just opened box, absolutely nothing wrong with it, wouldn’t let me return… will never shop there again."