P.C. Richard & Son Reviews Summary

Category: Appliance store

Address: 2999 Hempstead Tpke, Levittown, NY 11756, USA

Phone: +15167314422

Rating: 4.8
based on 188 reviews.

Customer Service

Pros:

  • "Joe Morales set up the delivery to our home, everything went perfect."
  • "Subrul Huda gave me and my wife great service. He was very patient and very knowledgeable."
  • "I went to PC Richard in Levittown and Christian Lopez was so helpful he helped me and my girlfriend get an LG Oled tv and we love it."
  • "Ask for Joe! He was the most professional and knowledgeable sales person I have met."
  • "What a great experience! Our salesperson George was super nice, super knowledgeable, and got us in and out of the store quickly."
  • "I’m so blessed & grateful for his honesty & professionalism!"
  • "I am happy to say that I had very good service from salesman Mr. Huda who is very knowledgeable and soft spoken gentleman."

Cons:

  • "I'll be buying the rest of my kitchen appliances from someone else. Anyone else."
  • "The service department refused to work with me to get this resolved quickly, putting me into the queue as if this was a regular installation rather than a service call."
  • "The lack of customer service with outside laundry service as well as a plumber I may not really have needed is to the extent of 850.00 dollars which should be compensated."
  • "I have called PC Richards last week and was told a supervisor would get back to us. That never happened."
  • "The technician who showed up for the dryer vent issue was a thug, trying intimidate us for having to come back out to repair what wasn’t installed properly the first time."
  • "Had issues with my dishwasher and when trying to fix them had Subrul act like a child, get upset that my dishwasher had issues, and then hang up on me."
  • "The cap for the dump pipe was left off from the PC Richard tech. I called Friday night and was supposed to hear from someone SATURDAY no call."

Product Selection and Prices

Pros:

  • "Tremendous selection and of course always the best prices."
  • "Been a loyal PC customer for years and this last purchase reminded me why."
  • "He makes it easy to find exactly what you need and for the right price."
  • "I've been shopping around, the prices I got blew away the competition, I wound up purchasing everything that day."
  • "Whenever I need appliances for my house, I know that I can shop around and no matter what, Adrian at PC Richards will always give me the best prices in town."
  • "We just bought a new fridge and it is great. Briven was an amazing sales associate and helped us so much."
  • "We love our Tv and have officially made PC Richards in Levittown our go-to store for all things home."

Cons:

  • "I haven't visited this place in awhile, I went to the Levittown store on July 1st. The store hours were posted, opened until 8:00 pm. At 7:05 they were already closed."
  • "The last P.C. Richard & Son we went to, the guy was treating us like we were buying a car and pushing us to buy things."
  • "The main electrical wire that ran through the wall was cut by the PC Richards installers without notifying us of the mistake."
  • "I have been out of a washing machine for over a month."
  • "Easy ordering, online. At the store not so much. Walked by 5 sales associates and went to the back counter to find out about picking up the item."
  • "The transaction went seamlessly, but I STILL HAVE NO WASHING MACHINE. THE LACK OF CUSTOMER SERVICE IS SAD!!!!!"
  • "I purchased a Whirlpool washing machine from PC Richard & son little less than a year ago with the extended warranty. I STILL HAVE NO WASHING MACHINE."

Staff Knowledge and Helpfulness

Pros:

  • "I came in looking for a new vacuum and was greeted by Joe Tummolo, he was very friendly and knowledgeable."
  • "Our salesman Chuck Coutieri was very attentive and knowledgeable about our appliance (refrigerator)."
  • "George helps us a lot today. His customer service is excellent. We came to look for a desktop computer and he is knowledgeable with everything we asked him."
  • "George Anesco is the best salesman ever!! He is extremely helpful and knowledgeable of all the appliances we purchased."
  • "Wow this man knew his product knowledge!"
  • "I cannot recommend this PC Richard enough, especially Anthony! Always an extremely pleasant experience with him."
  • "George was fantastic and knowledgeable. He took the time to explain the different ovens and microwaves and answered all of my questions."

Cons:

  • "I waited a week for him to come after it was 'expedited'. After five minutes of tip toeing around it, I was told that it isn't installed correctly and he wouldn't do anything about it."
  • "Different tech shows up chooses not to install part. Says I need a plumber to clean the drain pipe ok Plumber comes on the the 27th Friday. Washer machine is still not working."
  • "This was the worst buying experience I’ve ever had."

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