Albo Appliance Reviews Summary

Customer Service

Pros:

• "Drew was so responsive and helpful with my washer & dryer purchase."
• "It was clear his success is due to finding people what works best for them, rather than chasing every dollar he can."
• "Drew was very patient, taking the time to show us many brands and explaining their options."
• "He guides me towards the best quality products in our budget range and provides helpful and thorough customer service."
• "Drew’s communication was amazing, and when we had an issue... Drew didn’t hesitate to correct it and get us the right size."
• "Drew was quick to follow up with any questions or concerns and showed that Albo stands behind their products."
• "Drew is very professional and can offer you or match competitors pricing and great customer service."

Cons:

• "WHAT A WARRANTY STAY AWAY FROM ALBO."
• "Got a call two days later saying we had to unplug it and go without a fridge until they could deliver a new one with no offer of loaner."
• "Albo had no intentions of helping us even though they sold us a broken appliance."
• "The overall service was disappointing."
• "Salesperson George was extremely hostile and blamed us for keeping it."
• "The rebate is so difficult to redeem that it is almost impossible to get paid."
• "I emailed I called I got no responses so I stopped back in when I told his salesman that the refrigerator was dented and compromised he became extremely standoffish."

Delivery & Installation

Pros:

• "They were in and out quickly, polite, quiet and professional. A little slow in delivery (@ 3weeks)."
• "The delivery team was also professional and efficient."
• "Delivery was timed well with our remodel."
• "Very happy with our purchase... thank you Albo for such great service."
• "He was able to order us a new fridge at a cheaper price with free shipping and removal."
• "The appliances were delivered on time just as Drew had promised."
• "Everything delivered as promised."

Cons:

• "They took both fridges and offered NO SOLUTION, just left us with out a fridge."
• "The refrigerator has not worked properly since it was delivered."
• "One of them was damaged the door hinges were dented there was a dent on the bottom of the door."
• "We then find out that the electrical cord on the new oven does not match the connection that was in place and we would now need to get an electrician involved, another cost that was not expected."
• "They were apparently unable to get the washer and dryer we wanted after waiting 3 months."
• "The delivery guys were good - they had to remove our front door to get the fridge in (and the old one out) but they did a great job with everything."
• "Not everything was perfect. Delivery was a little rough and one item was damaged but accidents happen and Albo’s took care of it and had it repaired."

Pricing & Value

Pros:

• "They also beat the prices of the big box stores!!"
• "We shopped around at various places and their pricing was the same, if not better, than other stores."
• "Drew at albo beat the closest competitor by %15."
• "Prices were very good, and also transferred my purchases to the Mt. Holly Store so I paid 1/2 the NJ Sales Taxes on my purchases."
• "They're always friendly, easy to deal with and very competitive on their prices."
• "Hands down the best prices anywhere."
• "Their prices are always good and the service is excellent."

Cons:

• "I bought a dryer from Albo. It broke after less than a month of use."
• "Purchased a high end floor model dishwasher a few months ago... still not fixed and no communication from the store."
• "Our 3 year old side by side Kitchen aid fridge has developed a large stress crack in the side interior lining of the freezer... WHAT A WARRANTY STAY AWAY FROM ALBO."
• "The one time I opted to buy from an online retailer whose price was $50 less than John's, with 'free' installation, I ended up having to spend $375 more on a plumber."
• "You can find appliances cheaper but I paid $3,500 for a fridge that doesn’t work properly at Home Depot And they tell me there is nothing they can do."
• "We purchased a high end refrigerator only to have it delivered damaged."
• "I now have a $2,500 appliance sitting on the floor of my kitchen that I cannot use."