The Halal Guys Reviews Summary

Food Quality

Pros:

• "Food was good. I had the spicy lamb which was tender and had good flavor."
• "But yes the platters are great, they are filling & shareable! Pretty big portions!"
• "The food here was great as usual, great & fast service and the manager and employees were so nice."
• "Food is magnificent."
• "Always good. And this past time, after taking out dinner - three platters of chicken and beef combo gyros - for literally a day afterward both my teen kids repeatedly exclaimed, 'Mom! That food was soooo good!'"
• "The food was delicious; standard for a Halal Guys restaurant."
• "These guys were a hit since we met...food IS always on point!! Excellent customer service and very clean!"

Cons:

• "I have had a lot of falafel in my life but never have had falafel that was so bland and such an odd texture."
• "Something just wasn't the same.. it didn't taste like the regular halal guys... Too much ginger..too much spice..couldn't put a finger on it."
• "Food portions was terrible just a bunch of rice and the lamb was disgusting."
• "Service is worst staff is rude food is bland."
• "The food tasted old, they ran out of spicy BBQ chicken and hummus at 9pm."
• "Falafel does not taste the same and chicken was dry."
• "The rice is plain and the chicken is realllly salty."

Service

Pros:

• "Great service, the manager/owner is extra friendly."
• "Sean is amazing! He recommended the burrito and said it was delicious."
• "Just tried this place out for the first time and got a chicken/beef gyro platter (~$13) The dude taking my order was super nice."
• "She came to our table and offer sauce it was just a pleasant visit highly recommend to go and eat."
• "Amazing staff members. All treated me with nothing but kindness and respect."
• "The staff is so friendly! I always make sure to drop by this Halal Guys just because of how welcoming and warm everyone is."
• "Had a wonderful experience at Halal Guys. Friendly staff all around!"

Cons:

• "The staff was also uninformed and when we asked if pita bread came with the hummus they didn't know."
• "Service is worst staff is rude food is bland."
• "Bad service."
• "The employees forgot to give me pita in my platter as well as utensils, I had to remind them."
• "The cashier was so rude, her communication was so bad. She even forgot to gave me the fries."
• "Very rude staff. Item was missing. And they really don't care."
• "The girl in the front was miserable. She was absolutely rude."

Value

Pros:

• "It's great that they have their sauces in sealed packets, which I believe is more sanitary than pouring sauces in open containers."
• "Seeing the recommendation of an internet blogger, so, I decided to give it a try. Great! The portion is generous and the taste is good."
• "If your order was not proper then they will provide you another one without any charge."
• "Ordered through Uber Eats. They had forgotten the sauce packets for the platter. Called the store to notify them. Within 15 minutes they sent someone to deliver the sauce packets and gave us complimentary dessert and a drink."
• "The service is excellent!! Went there with my sister who was visiting me from abroad. And they gave her the Baklava as a complimentary cz she was a guest here!!"
• "It’s affordable."
• "The quality of the meat is good."

Cons:

• "For almost $10 a platter I saw half of bowl with lettuce and even less rice and 4 pieces of falafel."
• "They give almost no rice!"
• "Ordered 6 platters and came out to about $100 with extra sauce..too expensive."
• "You should not charge 60cents for a small spicy hot sachet its like a McD ketchup."
• "Ordered extra sauce. Got none in bag."
• "How can you charge extra if you are not even giving the standard amount?"
• "Definitely not as good as the original cart, or even other brick and mortar locations I've tried. The taste is fine but I felt like there was barely any meat."

Cleanliness

Pros:

• "The store is very tidy and neat."
• "The restaurant was clean and everyone was wearing masks."
• "Food came out quickly, and I was very pleased with the service and cleanliness at the store."
• "Alongside the good food is good service and comfortable and clean atmosphere."

Cons:

• "We also found a dead bug in our food due to the door being open, and the employee who seemed to be in charge was quite rude and dismissive."
• "Worst ever food and service in this branch. Very dirty, and the meat was horrible."
• "Food wasn’t bad. But there was a metal staple on my food!!"