P.C. Richard & Son Reviews Summary

Customer Service

Pros:

• "The customer service is top notch!"
• "Jamie, who gets us the best deal possible and helps us figure out exactly what we’re looking for."
• "Big George helped me tremendously. He was very knowledgeable and attentive."
• "Warren helped us out, he was able to get us the best possible deal on a new refrigerator."
• "Phil was awesome to work with and he was very knowledgeable on all the products that we were inquiring about."
• "Jamie Chiaravalle Is so helpful and knowledgeable about everything in the store."
• "We highly recommend PC Richards for their excellent customer service."

Cons:

• "An issue arose with a pixel line dead center. There is NO 'return it for another one' option at Richards!!"
• "I contacted the PC Richard Hauppauge store, was hung up on twice and was treated very rudely."
• "The warehouse that scheduled the delivery said they could stack the washer dryer but when it was delivered that wasn't true."
• "At the connection to the water source there was a leak when he left which flooded the room."
• "Had told them at the time of purchase that i wanted to take the dishwasher away and when they called me to confirm, they had no clue that i wanted that."
• "I’ll try a different vendor for now on."
• "While the sales people may be all nice and everything, DON'T TRUST THEM BACKING THEIR PRODUCTS!!"

Pricing and Deals

Pros:

• "Their prices are also unbeatable!"
• "Also, from my research, price was better than Lowe’s and HD."
• "They will price match on the same product and I love that they hauled my old washer/dryer away."
• "Jaime helped us choose the best machines according to our preferences and saved us a ton of money compared to other places."
• "We got a great deal on a new fridge and Weber grill. Smooth easy transaction."
• "Brian got us a great price WITH free delivery and we couldn't be happier."
• "Went in for a fridge, I had found one I liked at Home Depot hoping PC would match. Unfortunately they did not have it, I worked with Phil and Ed who tried to find me something similar- showed me a gorgeous whirlpool refrigerator that turned out to be bigger and better than what I came in for.. and for an excellent price!!"

Cons:

• "Had to pay additional $30.00 plus tax for them to remove it my house ..."
• "The refrigerator I had delivered had an ice machine installed at my house by someone who didn’t know how to install it."
• "I bought an LG washer and dryer from this store and the only reason I did not give a five star rating was because I paid for a survey to make sure the machines I bought would fit, and the day of delivery, it didn't fit."
• "I don't like the pressure of unwanted surprises."

Staff and Salespeople

Pros:

• "Jamie was great! Terrific service, easy sale, so much better than the big box stores like Home Depot or Lowes."
• "He turned a long and bad morning into a successful and happy afternoon, incredibly helpful, patient, and knew the inventory well!"
• "Go to College Point a clean, spacious store and ask for Gregory."
• "George. (Jorge el Grande) such a great Customer service oriented sales person."
• "Thank you Jamie for not being a pushy salesperson and helping us out !!"
• "Jamie found a solution that worked in our budget!"
• "Warren Teich is the BEST and most HONEST Salesperson I know!"

Cons:

• "I wouldn't waste my time going here. The guy Jason is very rude and nasty."
• "They set up a FUTURE date and time for a service call over a week away!"