"Today, I had the pleasure of working with Everett. He was professional, attentive and very knowledgeable of the machines & models."
"Was immediately help by John the manager who was super attentive."
"Cassy greeted me as I came in and then was very helpful in deciding what tablet to buy as a gift."
"Great experience! Dealt with Sue who was extremely knowledgeable and friendly."
"I highly recommend the Danbury store and encourage you to ask for Justin."
"I highly recommend Bobby for all your appliance needs! Very happy with my experience and definitely recommend"
"It was a great experience and Mike my sales person was great."
Cons:
"Meanwhile, you have a stove leaking gas! Terrible experience."
"The only reason this isn't a 5 star review is because before Ray came over, another store manager had come over and was very rude to us."
"Unbelievably disappointed in PC Richard... 3 weeks for the dryer to arrive along with 2 unexpected delays."
"It’s been 8 months and PC Richards has not fixed it."
"How can you be that far off on an order then basically tell your customers to bad so sad. They never had the item took my money held it for 4 days with no intention on ever sending the item."
"Our stove is a danger and I think after over four months it should be fixed or replaced as our warranty states."
"So. Much so that I’m retracting my review and going to Best Buy."
Product Knowledge
Pros:
"He was very knowledgeable about the product I was looking for and took his time to make sure I got the best option for what I was looking for."
"Charles... explained all of our options!"
"He was very knowledgeable and professional and was able to direct me to the unit best suitable for my application."
"Lansfield, my salesman was very helpful and knowledgeable in helping me decide the brand to purchase."
"I have never met a more knowledgeable person!"
"Corey at PC Richard and Son in Danbury was amazing!!"
"Great experience and prices. Sales rep Charles was fantastic to work with."
Cons:
"Placed an order in the store for a new mattress and adjustable base on January 13th and a month later I'm still waiting on the base."
"I explained how dangerous the situation is to a manager at the store and he told me I could pick out a new stove if it couldn’t be repaired but he never called me back as promised."
"There have been some unfortunate situations due to a manufacturer's defect that have caused me problems with my purchase."
"DO NOT!! I REPEAT DO NOT!! For one second believe “Richard is reliable” because he is not."
"I personally will never attempt to shop at another of their stores again."
"Anyone going in for presidents day sales be ready for a long wait (not that you'll be told that) as we were certainly not."
"Big inconvenience not worth the extra money I paid."
Staff Attitude
Pros:
"Thank you so much PC Richards!!!"
"I am so grateful for all his help!"
"He listened to what I wanted as far as functionality and made great suggestions."
"Came in earlier today looking to get a new fridge. The General Manager was very helpful and showed me everything I needed to know from start to finish."
"Top notch customer service!!! They truly go above and beyond and will only shop here for my appliances and electronics."
"I will refer my friends and family."
"Shopping at PC Richard's and Son is always a great experience for me."
Cons:
"When hearing we wouldn't be getting a warranty due to cost, he took off some money for us so we could still have a warranty for our new fridge."
"We paid extra for a warranty on a washing machine... and we were told it would be a week before a repair person could even visit to diagnose the problem."
"I just love my Bertazzoni🇮🇹 kitchen along with my XO wine cooler and my beautiful XO outdoor kitchen that I bought from him over the years 👍"
"The refrigerator was delivered on the day promised and the installers were wonderful."
"The delivery on time and this QLED tv is fantastic! Thank you!"