National Appliance Warehouse Reviews Summary

Category: Appliance store

Address: 2101 Concord Pike, Wilmington, DE 19803, USA

Phone: +13025437636

Rating: 4.4
based on 215 reviews.

Customer Service

Pros:

  • "Thaddeus was very knowledgeable as he pointed out the critical differences amongst the various brands, pros and cons."
  • "Heather was great at helping me and my wife pick out the perfect appliances to fit our style and budget."
  • "Joe went over the top this time and resolved a service issue with Whirlpool/Maytag for a washer that needed service."
  • "Thank you Eddie and National Appliance Warehouse/ Concord Pike!"
  • "Heather has consistently provided professional efficient service, always meeting and exceeding expectations."
  • "Thaddeus Reed provided outstanding customer service."
  • "Joseph Carry was able to answer every question I had. Wonderful service."

Cons:

  • "Communication with the sales rep was at times difficult."
  • "Customer service is horrible, every time I walked into the store someone was on the phone because there was a problem."
  • "When we called the store to complain we were basically ignored."
  • "They keep telling us there's nothing they can do and that we have to hire their installer so that it will fit."
  • "This company was completely rude, hung up on me several times."
  • "Once they sell you something they will never call you back."
  • "Buyer beware that the sales people are so friendly in the store, but if you have any issues, they are anything but helpful."

Delivery & Installation

Pros:

  • "The appliances were delivered to our new house near Harrisburg when we were ready, without incident."
  • "The delivery/install crew was right on time, had the washer set up fast and the dryer in place."
  • "Delivery happened on time and quickly."
  • "Ivan and Jay delivered our refrigerator today. They were kind, conscientious, and went above and beyond."
  • "Delivery and installation by Shane and his partner was excellent."
  • "The delivery service provided by Ivan and J was the topper!"
  • "Our washer has just been delivered by Pat & Harry and the placement, hook -up and removal of the old was seamless."

Cons:

  • "Two weeks after getting the dryer it would not take any load more than 5 pieces of clothes."
  • "The delivery people put the refrigerator in the dining room and tried to leave."
  • "On delivery day, range was discovered defective & would not be available for another 5-8 days."
  • "The installation of the stove was not done correctly and after a year it kept popping breakers."
  • "The first dishwasher was a dud, The second dishwasher, they sent people that did not know what they were doing or how to install."
  • "Great prices, great sales team, but lacks a skilled a robust install team. Multiple issues with install and failure to resolve."
  • "Told us 3 weeks for a refrigerator 8 weeks later we are still waiting with zero help in the mean time."

Pricing & Deals

Pros:

  • "There was no 'upselling' pressure; in fact, I got an excellent deal on a washer/dryer that had been put on a 'red tag' sale just before I walked into the store."
  • "Best prices and no sales tax."
  • "The rebate for purchasing an Electrolux washer and dryer included two pedestal storage drawers free."
  • "I would 1,000% come back here again and purchase my future appliances. Awesome experience."
  • "Not only are their prices remarkably competitive but the ones for their extended service contracts were great too!"
  • "Their price and warranty was great."
  • "The price was the BEST AROUND!"

Cons:

  • "An error made by the ordering company should never and would never result in a canceled order."
  • "The Refrigerator I thought we ordered was now discontinued."
  • "Bought a kitchen package that was absolute junk! Dishwashers computer board went bad after 20 uses, microwave clock quivers, oven is “Easy Clean”, heats for 10 minutes intervals and basically does nothing."
  • "Have a 6 year warranty but NAWDE won't fix the problem after just 1 year of light use by a single person living alone."
  • "Now I have been waiting months to have it replaced! Even though it is still under warranty the store will not honor it."
  • "I wish I had just got it from home Depot, lesson learned. Take my advice, go somewhere else!!!"
  • "Buying my Bosch dishwasher was easy. Having a defected dishwasher installed was not fun!"

Thanks! Your review is awaiting moderation.