"Joseph Carry was able to answer every question I had. Wonderful service."
Cons:
"Communication with the sales rep was at times difficult."
"Customer service is horrible, every time I walked into the store someone was on the phone because there was a problem."
"When we called the store to complain we were basically ignored."
"They keep telling us there's nothing they can do and that we have to hire their installer so that it will fit."
"This company was completely rude, hung up on me several times."
"Once they sell you something they will never call you back."
"Buyer beware that the sales people are so friendly in the store, but if you have any issues, they are anything but helpful."
Delivery & Installation
Pros:
"The appliances were delivered to our new house near Harrisburg when we were ready, without incident."
"The delivery/install crew was right on time, had the washer set up fast and the dryer in place."
"Delivery happened on time and quickly."
"Ivan and Jay delivered our refrigerator today. They were kind, conscientious, and went above and beyond."
"Delivery and installation by Shane and his partner was excellent."
"The delivery service provided by Ivan and J was the topper!"
"Our washer has just been delivered by Pat & Harry and the placement, hook -up and removal of the old was seamless."
Cons:
"Two weeks after getting the dryer it would not take any load more than 5 pieces of clothes."
"The delivery people put the refrigerator in the dining room and tried to leave."
"On delivery day, range was discovered defective & would not be available for another 5-8 days."
"The installation of the stove was not done correctly and after a year it kept popping breakers."
"The first dishwasher was a dud, The second dishwasher, they sent people that did not know what they were doing or how to install."
"Great prices, great sales team, but lacks a skilled a robust install team. Multiple issues with install and failure to resolve."
"Told us 3 weeks for a refrigerator 8 weeks later we are still waiting with zero help in the mean time."
Pricing & Deals
Pros:
"There was no 'upselling' pressure; in fact, I got an excellent deal on a washer/dryer that had been put on a 'red tag' sale just before I walked into the store."
"Best prices and no sales tax."
"The rebate for purchasing an Electrolux washer and dryer included two pedestal storage drawers free."
"I would 1,000% come back here again and purchase my future appliances. Awesome experience."
"Not only are their prices remarkably competitive but the ones for their extended service contracts were great too!"
"Their price and warranty was great."
"The price was the BEST AROUND!"
Cons:
"An error made by the ordering company should never and would never result in a canceled order."
"The Refrigerator I thought we ordered was now discontinued."
"Bought a kitchen package that was absolute junk! Dishwashers computer board went bad after 20 uses, microwave clock quivers, oven is “Easy Clean”, heats for 10 minutes intervals and basically does nothing."
"Have a 6 year warranty but NAWDE won't fix the problem after just 1 year of light use by a single person living alone."
"Now I have been waiting months to have it replaced! Even though it is still under warranty the store will not honor it."
"I wish I had just got it from home Depot, lesson learned. Take my advice, go somewhere else!!!"
"Buying my Bosch dishwasher was easy. Having a defected dishwasher installed was not fun!"