ShopRite of Forest & Richmond Reviews Summary

Store Cleanliness and Organization

Pros:

• "The most Cleanest store and everything is always where it's supposed to be."
• "Store has been revamped. 'Cleaner' with more space at checkout."
• "Clean and organized."
• "The store is so clean. The supply is full."

Cons:

• "This store used to be clean, friendly, and safe. Now the store is dirty."
• "Now the store is dirty, there are some managers and staff are completely rude and have no idea how to say excuse me."
• "It's an old store so it's kind of dark and dingy."
• "This store is absolutely filthy! I was going to purchase bread and it was chewed by rats."
• "Store is filthy. Meat selection is abysmal. As I walk through I cannot wait to leave and wash my hands."
• "This supermarket smells very clean and very organized"
• "DO NOT SHOP HERE! I have been here multiple times and witnessed bread in both the bread aisle and the bakery eaten away by mice!"

Customer Service

Pros:

• "Enjoy their shop from home feature. Always on time and never any issues."
• "1st let me start by saying that the workers at this Shop Rite are absolutely wonderful very helpful and very polite"
• "It's employees are very friendly and helpful."
• "Staff are helpful and friendly, and don't be surprised if they remember you!"
• "The customer service was kind and helpful."
• "Customer service is very nice."
• "Customer service is pretty good. Ppl are friendly and helpful."

Cons:

• "Warning do not order online to pick up in store... They gave me the worst produce."
• "And if you order groceries to pick up its never organized and ready."
• "The girl running the pick up delivery is the worst employee I have come across… this store has no respect and the tone in their voice is unacceptable."
• "The managers are rude and disrespectful to their workers."
• "A very rude lady, short, blond hair and wearing blue glasses informed me that it would be an hour before I can get the Pork chops because beef is their priority."
• "Rude manager. Gives so much attitude when all we wanted was some service at the bakery."
• "The people that work in the butcher shop are horrible, they don't want you talking to them!"

Pricing and Stock

Pros:

• "The store has all the grocery supplies you need and at great prices."
• "They have great circular specials."
• "Also great prices and savings at this store."
• "The prices are moderate and competitive with ample sales available."
• "Produce, deli, and bakery are great and fair priced, and the shelves are always stocked with my go-to products."
• "They have great sales n even when not on sale ..its a good deal."
• "Been shopping here for years. Good produce, decent sales and consistent with design of place."

Cons:

• "There are also widespread discrepancies between prices posted next to items on shelves or in coolers or freezers, and the price that appears when checking out."
• "They are high on prices on some foods that should be less than they selling it for."
• "Many things are out of stock and there are items I wish they'd start to carry like Fody products."
• "Everything is always out of stock."
• "Now shelves are empty,, and their policy when using digital coupons is terrible."
• "So many times they've had unannounced specials with unbelievable prices, but when you get the item to the register, it's invariably, 'not that item.'"
• "Got used to shopping at this place. OK However, this ShopRite and other supermarkets have a habit of charging regular prices on sale items."