"Many grocery items still out of stock after over 2 years of pandemic supply issues."
"At the time of my visit, the store was a little bit disheveled because renovations had just started."
"Its clean, but I'm sorry, I gotta say, too crowded."
"Like many other supermarkets there's great disorganization and poor performance from cashiers so expect long lines even on the self checkout area."
"Poss poor layout and even worse service. Can’t find a thing! And the selection is minimal."
"The store to me seems to have no rhyme or reason."
"Since their remodel and revised mission they have gotten pricier, trying to go upscale."
Customer Service
Pros:
"The staff was very helpful and very nice. They never turn you down or push you off onto somebody else when you need help with something."
"I found the employees helpful and the check out Gal friendly."
"Their associates are always working hard to give you the best shopping experience!"
"Staff are also super friendly."
"Nice attentive staff."
"The cashiers and other employees are friendly and helpful."
"She was so kind, professional and easy to get in touch with if I had any questions."
Cons:
"The lady who works at the deli is very rude, she just says what do you need, not a hello or thanks, nothing."
"Upon answering the phone This woman had a nasty tone and when I asked her who the manager on duty was, she was hesitant to answer."
"If you ever need help at the self check out the associates seem very annoyed and don’t want to be bothered."
"Lady at Deli can not read, so if you don’t know how to pronounce something, don’t ask her to read it because she will just give you attitude about it."
"The Store Manager should teach and train their employees to at least show that you empathize or care about your customers."
"Unpleasant workers who harrumphed at helping me find horseradish!!"
"Tried to ask for something fresh made but I got just ignored for straight 10 minutes."
Pricing and Value
Pros:
"Digital coupons and any other discounts you can get off sooo worth it!!"
"In my opinion, their price point is competitive with surrounding supermarkets in Dutchess County."
"I found everything I was looking for and at a good price too."
"If you shop carefully, you not only get top quality, but save some real money!"
"Best prices in the area!!!"
"Prices are really fair."
"It saved us over $30 compared to other local grocery stores."
Cons:
"Biggest complaint - their (apparently deliberately) confusing printed receipts that seem designed to obfuscate attempts to verify that you actually benefitted from their advertised sales and promotions."
"Items frequently out of stock. Items advertised on sale are almost always out of stock."
"ShopRite's substitution policy for sale items that are not available is to replace them with FULL price items."
"Prices have increased for produce."
"Why does a $26 birthday cake have 95% greasy icing and only 5% cake."
"Their produce section has definitely gone hill also, some of the products on the shelves have expired."
"Clipped coupons seem to be ignored."
Accessibility and Convenience
Pros:
"We've been shopping online with pickup outside the store. This procedure has worked well for us and keeps us out of a busy store."
"Not too busy cashier did not ask if she could help bag my order even if she did I could do it every other cashier I have gone to offers which was great."
"Checking out was a breeze, friendly staff better store."
"The Shoprite in Poughkeepsie is Great if you are doing your own shopping."
"Haven't been to this shoperite in ages but they've improved greatly since my last visit."
"I just want to thank all the shoprite employees that we encountered today in the Poughkeepsie store."
"The best thing about this store is the Shop At Home program."
Cons:
"If the store has signs up insisting people wear a mask because of state law, the employees should also be wearing their masks covering their mouth AND NOSE."
"If you are handicap or you need a service dogs, this is DEFINITELY not the store for you or your service pet."
"Shoprite from home, double check, hell triple check because they be charging on the receipt and you don’t have all your groceries."
"It's not just the last time I went! I usually go to Shoprite for the sale stuff and it's always understaffed at checkout."
"After my first time doing shop at home I figure I paid nearly double what I would have paid if I had gotten the same products in the store."
"Shop from home is totally useless at this point. Items are often 'out of stock' with no substitutions supplied."
"Was there later on and they were cleaning, which isn’t terrible, but they were all annoyed, it seemed, food was blocked by pallets of restock and the organization of the gluten free foods was ridiculous."