GIANT Reviews Summary

Customer Service

Pros:

• "The service desk lady called to have an employee open up a register so that I could have help."
• "Everyone is always helpful and pleasant if you need something they'll take you down the aisle and show you the manager Kelly very very sweet very personable."
• "The managers and associates are helpful and friendly."
• "A very nice lady by the name of SANDEE was absolutely magnificent in helping me with what I was looking for."
• "Cashier went above and beyond to get me out of the store when I had an emergency phone call and 2 toddlers not understanding I needed to get out of the store."
• "They are friendly and helpful. The Management staff is always there and ready to assist."
• "I appreciate the customer service from Pat so much and will definitely be a repeat customer!"

Cons:

• "Worst service ever giant direct is false advertising."
• "The last time I checked out here the woman was so rude to me and demanded that I put the basket down on the floor before I even emptied it!!!!"
• "Very poor customer service. No one came to help us, even after another department call twice."
• "Customer service is atrocious at this store."
• "The customer service supervisor Kelly made me feel horrible today and questioned me about purchasing gift cards."
• "Horrible experience at check out."
• "The management Is very rude."

Store Layout & Cleanliness

Pros:

• "Love this Giant. Always clean friendly employees."
• "Lots of room to walk."
• "Love the new giant! Super clean and really big with a great selection and even a beer selection is great!!"
• "Brand new store, very clean, well stocked. Friendly staff members, good organic selection."
• "This store is clean and well stocked."
• "This store is a newer location and is very clean and very busy."
• "It's a fairly new location so cleanliness is expected, with more variety of products than the average Giant."

Cons:

• "This store was much better at its old location."
• "The store is large much larger than the older building and many new people were hired to staff it. Not so friendly!"
• "Items are all over the place."
• "This is the most disappointing Giant I've been to. I couldn't find anything, and there's about ten self checkout lanes."
• "This giant is clean but doesn't have as many products as other Giants."
• "This store is too spread out. Tough to find a rye bread."
• "The set up is a bit different than the other store down the street which makes it a bit confusing."

Pricing & Selection

Pros:

• "They have very good pricing and selections most of the time."
• "The store also has a promotion when you use your Giant card to shop, that offers a 5% discount certificate on your next order when you accumulate 300 points, one point per dollar spent or you can get discounts on gasoline...."
• "Great place to grocery shop. Prices & selection are the best."
• "So many varieties and choices of healthy foods to select from, fresh produce, fish, meat, wine and spirits and baked goods.. and great pet food 😁🐕."
• "Giant offers a wide selection of products in a spacious store."
• "This new and improved Giant has so many more products that you can't always find in other smaller stores in the area."
• "Their groceries are consistently fresh and the selection is impressive."

Cons:

• "Like most food stores prices too high."
• "The fruit always looks like it's on its way out because the prices are so high. Usually the strawberries are molding"
• "Way overpriced."
• "Considering the size I wasn't esp impressed with the vegan foods selection/prices."
• "Always out of things and the quality of meats is really poor. Also, the staff is inexperienced and inconsiderate of your time."
• "Prices are a bit high, but they do run good sales."
• "First online order resulted in about 30% of the items substituted."

Checkout Experience

Pros:

• "Great staff & fast check out."
• "Always seems to be adequate help at checkout, couldn't hurt to get more energetic checkers at full service bagging areas."
• "Always have cashiers at lanes ready to help people."
• "It's never really been overly crowded and check out moved quickly."
• "Cashier Maya helped me, asked me about my day, bagged and was polite."

Cons:

• "No cashier was available at checkout register."
• "Then I go last night to find their are ZERO cashiers. I spent over $300 in self check out."
• "Over the last few months they refuse to open registers and let the lines build up to force us into self check out."
• "Giant needs to have more cashiers and less self checkout."
• "Horrible store. Spent 30 minutes trying to ring up a few items."