Panera Bread Reviews Summary

Food Quality

Pros:

• "Food is always really good here and the menu is huge!"
• "Food was amazing! So fresh and was delicious!"
• "The meals I picked up at Panera were fine and the Cuban sandwich was tasty for something produced by a chain."
• "The food was excellent (I ordered the French onion soup and turkey and kale sandwich) the facility is clean and well run, and the associates were friendly and helpful."
• "Love Panera bread, fresh food, reasonable prices, courteous staff and the restaurant is clean and you can enjoy your meal and not be interrupted with can I get you something else Etc.😍"
• "The food, of course, tasted amazing and fresh."
• "Food was hot and fresh."

Cons:

• "What’s up with the stale bread and watered down soup???"
• "The bread doesn't taste like it used to taste it's actually dried out and everything is so salty especially the soups."
• "The chicken breast was dry and didn't taste fresh."
• "The Cuban sandwich was burnt, and cold (weird combo)."
• "The sourdough baguette that comes with the ridiculously small amount of soup is delicious, as is the soup…"
• "Horrible !!! Cold food !! Staled Bread, 6oz of Cold soup, Cold MAC & Cheese !!!"
• "The steak was cold, the avocados were brown from being left out, and somehow my bacon was hot."

Customer Service

Pros:

• "The dining area was clean, and the staff all appeared to be happy to be here."
• "Seatings are really inviting to stay, WLAN very good and stable."
• "Donna is very kind, helpful and excellent customer service."
• "Staff friendly and helpful."
• "Service competent and friendly."
• "Their employee TJ in particular is always so friendly and courteous."
• "The restaurant is clean and the staff is very nice."

Cons:

• "Unpersonalized service at the cashier even though they asked for my name."
• "Mediocre service but good food."
• "The customer service, however, falls flat."
• "I felt I was being rushed and uncomfortable."
• "The two girls were extremely rude to me for no reason at all."
• "The manager on duty was very goading and kept ushering customers to essentially hurry in line."
• "Worst customer service I've ever had."

Cleanliness

Pros:

• "The dining area was clean, and the staff all appeared to be happy to be here."
• "Food was good, and restaurant was clean."
• "The restaurant is clean and the staff is very nice."
• "Clean tables and nice sectioned seating allows a little separation from crowds."
• "One of the better, cleaner Panera's that I've been to."

Cons:

• "The worst Panera bread ever. This place is in mess. Poor management."
• "Every table was dirty from previous customers, carpeting full of debris under tables, seats dirty with crumbs."
• "Dining room was filthy - tables and floors full of debris."
• "All the tables were dirty and had not been wiped down."
• "Bathrooms looked like they needed cleaning and the restaurant floors were in desperate need of a sweeping."
• "The tables and floors are always dirty so bring you own wipes to clean."

Order Accuracy

Pros:

• "Sandwiches (2) are good and pickle was omitted as requested."
• "I usually get the 'pick 2' menu option where I choose a half sandwich (chicken chipotle avocado) and a side soup (broccoli cheddar!)."
• "Easy ordering and rapid pick-up experience."

Cons:

• "Classic Panera bread, doesn’t pay attention to any of the special requests."
• "I ordered online and requested no bacon on my bacon turkey bravo... there was 3 bacon strips added to the sandwich."
• "rest of instructions were ignored: frizzled onions were put in sandwich against my request to omit, and there is no apple with my sandwich and no chips with my wife's."
• "Ordered a turkey avocado BLT to go....It was missing the avocado and had extra lettuce like a customer wouldn’t know the difference."
• "No bread in my order. No bread for salad. No utensils even tho it says on bag confirm utensils."
• "This is the second time they did mistake in online .... I ordered 2 broc soup and 2 tomoto soup however when I picked and open it , it was all broc soup."
• "3 orders of breakfast sandwiches on 3 different days over the last month... all wrong."

Value for Money

Pros:

• "Panera is always a reliable fast food restaurant. The food is tasty and relatively cheap, especially if you have a coupon :-)"
• "Good food, decent prices."

Cons:

• "Our food cost almost 50$ for 3 people, the sandwiches had very little meat, not even close to the picture on the kiosk."
• "The portion size to price ratio is disappointing."
• "The sourdough baguette that comes with the ridiculously small amount of soup is delicious, as is the soup…"
• "There’s barely any salad and there’s nothing on his sandwich!!"
• "4 stars for food, 2.5 stars for overall cleanliness."
• "if i would be able to give panera bread from Cherry Hill a negative star i would, me and my coworkers waited 2hrs to get our food delivered to our job once it was delivered half of our food wasn't even in there."