Wegmans Reviews Summary

Store Experience

Pros:

• "Wegmans is an amazing shopping and eating experience."
• "Walking through Wegmans is an experience. A wonder."
• "Love the experience of shopping at Wegmans, the vibe is low key, with toned down lighting and a feel more like being in a nice living room than a tedious grocery shopping trip."
• "Even in covid times it's still my favorite place to shop. It's a gigantic store with spacious alleys which means I run around the whole store in mere minutes."
• "Wegmans is always an adventure. It's got great selection and the staff here is super helpful."
• "Like Trader Joe's, and Whole Foods, Wegman's makes shopping a fun experience, with a broader range of offerings than those brands."
• "The produce department is fantastic. It’s organized, fresh and clean."

Cons:

• "Rearranging the store to put in 1000 new items and stopped carrying what I usually buy."
• "I think whoever was in charge of the layout/flow of the store has zero experience in this industry."
• "The flow of the store is so disjointed and confusing."
• "They rearranged the entire store, and WEEKS later most customers are STILL wandering around lost."
• "Entrance is very cluttered, forcing people to rub shoulders trying to get in and out, with merchandise lining the too narrow funneled entrance."
• "The exit is cleverly hidden as well."
• "Horrible shopping experience exacerbated by loud rock muzak."

Product Selection

Pros:

• "Great selection, fresh produce, meat, bakery items."
• "Has such a great selection of all types of food and products you would not think would be at a regular grocery store."
• "They have everything that you could possibly want."
• "They always have the weird ingredient or spice that I need for a new recipe."
• "You can also purchase from a huge selection of beers or wines, fresh baked goods, flowers, cheeses, candies, coffees, teas, kitchen condiments, cooking hardware and much more."
• "They have a wide variety of products, lots of organic choices."
• "I love the variety of fresh produce. I've tried fruits I didn't know about: some were great, others I can say I tried."

Cons:

• "Good super market, the hot Asian food bar not so good."
• "Huge lack of organic pasture chicken and grass fed organic beef."
• "The product selection for dry goods stinks."
• "However, the store is not always fully stocked. In many aisles you will find that they are just out of things."
• "This location has gone down hill. I go at least 1x a week and they are quite often out of frozen veggies I am looking for."
• "Also, the spice and herb selection is abyssmal."
• "Nowhere near enough organic selection."

Customer Service

Pros:

• "Everyone that works here is amazingly helpful and so nice!"
• "Each employee, no matter what they were doing, greeted me warmly, and offered assistance."
• "Customer service is a cut above most supermarkets."
• "Customer service is great. You can tell everyone there works hard and deserves the #2 customer service rating they got in 2017/2018."
• "Customer service is fantastic at this store."
• "The staff was nice, helpful."
• "Very good in this store is great customer service."

Cons:

• "If you enjoy walking around employees all the time and sub par service this is the place for you."
• "Called seafood department to ask about specific oysters I was told they had them and I drove 40 minutes to purchase them and they didn’t have them."
• "I will never be back in that store again the lady was rude about me having my scooter then proceeded to give me attitude."
• "A couple associates were loudly mocking me in the store and just being disrespectful."
• "I had one of the worst customer service experiences ever there in January 2016."
• "Mixed opinions I love their quality and variety but the shoppers are horrible miserable entitled jerks."
• "Andrew Stacy, one of the employees at your store will be the reason no one in my family and no one I know returns to this store."

Price and Value

Pros:

• "Great supermarket with wonderful store made food. Good prices."
• "Prices vary depending on what you are buying, but in general they are comparable to a large chain grocery store."
• "They have the best price on almond milk I've seen."
• "You can spend a lot on top-shelf items, but if you shop carefully, you can still get a good deal overall."
• "There prices are very reasonable and the quality and their items is outstanding."
• "Prices are actually better in the regular grocery section than they were in my old 'country' grocery store."
• "My new place to grocery shop. Prices are competitive with surrounding stores."