ShopRite of Metro Plaza Reviews Summary

Selection and Variety

Pros:

• "They have a wide variety of spread and the vegetables and fruits are always fresh."
• "Amazing selection. I periodically try out different supermarkets, but this one just has the most variety in every category."
• "The variety Is enormous in any category."
• "The selection of stuff is good and the prices are fine."
• "Huge selection/variety of products. Good prices."
• "The store has an amazing selection of goods, both food, housewares, even underwear and socks if you are desperate."
• "This supermarket is the largest that serves the residence of downtown Jersey City."

Cons:

• "They have such high turnover the staff has a hard time keeping everything in stock."
• "Everything was picked over."
• "The variety is not bad for regular grocery but for fruits they might be out of some."
• "Store does not carry its own brand items and management can't say why not."
• "For its size, the selection is limited."
• "Items in the sales flyer at times are never in stock."
• "The store is not organized well, it’s kinda small compared to other ShopRite’s and they don’t have a good selection of items."

Pricing and Economy

Pros:

• "ShopRite is the most economical supermarket in the area."
• "Shoprite has great prices. Fact."
• "It's the best prices in the area."
• "Big supermarket with everything you would need, and at the best prices in town."
• "Great place to go for well priced goods, and fresh produce."
• "Love ShopRite, great prices, walking distance meat is very expensive, Pandemic prices still in affect."
• "Shoprite offer the lowest prices, also special discounts every week."

Cons:

• "The prices are just slightly cheaper than acme but this store gives me anxiety."
• "They used to be a good place to shop, because everything is cheap. But now they rise their price again and again."
• "Also the item I purchased was 160% of the advertised price because I didn't have a ShopRite card - that is an absurd difference."
• "I was surprised to find out this ShopRite charges disabled and seniors for bags."
• "Remember to bring your own shopping bag or else be charged 10 cent for each plastic bag."
• "Even the basic store brand eggs are above $4 for a dozen."
• "This store 'complied' with a city regulation to stop 'giving' plastic bags to its customers by 'charging' for plastic bags."

Customer Service

Pros:

• "Their staff is mixed some are super friendly and the rest can be very rude. Either way they are helpful."
• "The staff are willing to help but looks not quite motivated."
• "Staff member Haze was amazing today."
• "The staff are helpful, the layout makes sense, it can be a bit crowded, but that's because it's good."
• "Their employees are wonderful."
• "The cashiers are friendly."
• "One of the workers there named Paula made my day."

Cons:

• "Understaffing at checkout makes for frustrating experience."
• "The store is always dirty and the cashiers are rude to the customers."
• "I watched a discourteous cashier named CARLOS be very rude to a pleasant young lady."
• "The customer service is so terrible! They throw back the receipt to me!"
• "I immediately called their customer service and she sounded unsympathetic and rude."
• "The management in charge has got to be some of the dumbest baboons to run a store."
• "The staff has no cutesy."

Cleanliness and Store Layout

Pros:

• "On the positive side, the parking lot is pretty big and usually there is empty spot other than in holidays."
• "I like coming to this ShopRite because it is always clean and well-stocked."
• "Very well stocked, plenty of parking."
• "Nice location and huge parking space."
• "It's quite clean and organized for the traffic they get."
• "They did keep the shopping carts constantly clean."
• "It's a wonderful clean place the bathrooms are always clean."

Cons:

• "We put up with the lack of cleanliness."
• "The store has an amazing selection of goods, but it's often a hot mess: no carts or baskets available, long checkout lines, crowded aisles."
• "This is the grossest ShopRite I have ever visited. Narrow aisles and always crammed with patrons."
• "The aisles are always a mess, along with the floor and there are never any baskets at the front when you first walk in."
• "It just felt dirty."
• "The bathrooms always need cleaning URGENTLY."
• "Dirty, poor quality food (produce is always damaged and not appealing), small and small selection."

Online Shopping and Delivery

Pros:

• "They recently installed self-checkout lines, which helps with the crowding."
• "Online orders have improved."
• "NEVER order from their delivery service! They always find a way to mess up your order."

Cons:

• "I don't know whether the window of delivery is 3, 5 or 6 hours."
• "worst home delivery experience ever.. terrible service.."
• "Do not bother ordering online for delivery."
• "I bought from them online however they didn't deliver some of the items, charging everything on my credit card and want neither to refund nor to deliver!!!!!"
• "The man at customer services tried to steal from me when I checked out there yesterday night."
• "Today my car was towed while I was shopping inside the store!"
• "The staff here is inept!! I’ve been waiting on line for 30 minutes now."