Prestige Volvo Reviews Summary

Customer Service

Pros:

• "They’re super welcoming, kind, communicative, and seem to genuinely care about my car, my time, and my budget."
• "The sales & service people are very knowledgeable and kind and I appreciate that."
• "Every staff member I encountered was professional and friendly, especially Ryan Entwistle."
• "Customer Service was top-notch."
• "The team is always straight forward easy to deal with and trustworthy."
• "The customer service has always been top notch - friendly, helpful, and honest."
• "The entire team at Prestige Volvo is first class."

Cons:

• "However the car itself has been disappointing to say the least."
• "The only challenge I had was that I was forced to purchase the Zurich shield and theft protection warranty plans for another $1400."
• "The extra $1500 mandatory fees on top of everything."
• "Example of fraud in Service: This dealership charges you $250 for detailing and they actually pay $60 to Exquisite Detailing for the same detailing."
• "While processing our deposit... the salesperson sold it to another person within like 20 minutes span."
• "For the most part these seem to be issues that should have been caught on a quick diagnostic check but clearly they were not."
• "The dealership then came back with fraudulent charges like charges on the car for the very issues the car was taken back by Volvo/Polestar."

Sales Experience

Pros:

• "By far the easiest and smoothest purchase I’ve ever had."
• "Ryan Entwistle made our first-time deposit-to-see car purchase seamless, even though we live far away."
• "I recently purchased a vehicle from Prestige Volvo and the experience was nothing but seamless and pleasant."
• "Great experience making a purchase with Ryan Entwhistle at Prestige Volvo!"
• "I bought a car online from them and the whole experience was seamless."
• "Easiest and best car buying experience I have ever had."
• "This was the most pleasurable car buying experience I’ve ever had."

Cons:

• "Never buy cars from this dealership. I previously bought from Smythe Volvo and the service there was so good."
• "I am not recommending this dealership to ANYONE. You will get better service at Smythe Volvo in Summit."
• "Long story short for the prospective car buyer: they are pleasant & have a nice dealership, but take a second look for sneaky dealer fees."
• "When asked why this isn’t in the dealer fees or in the online listing, they gave a bunch of nonsense reasoning that doesn’t boil down to anything other than they want to make up their slightly lower price compared to other dealers in a sneaky, unimaginative way."
• "The only reason I opted for 4 stars over 5 is due to the fact that I discovered during my meeting with the finance department, there were additional charges rolled into the total price that I was initially quoted totaling approximately $2000."
• "Within a month I had to have the car serviced…the start/stop battery died within 45 days, it took another 45 days just to get an appointment to have it serviced."
• "About a month later I had to have it towed to the service center because a sensor was off and it was not driveable."

Service Department

Pros:

• "Kelwin did a great job getting my car checked in, going through available service options and providing full transparency on what was recommended."
• "The service advisor, Tami, went above and beyond to ensure my Volvo was well taken care of."
• "Tami did a great job communicating and the service team went above and beyond in finding a cost effective way to address a problem with my car."
• "I've visited the Service Department a couple of times since leasing a vehicle from Prestige. It has always been a very seamless experience."
• "The service center is excellent, convenient, quick, easy and personalized."
• "I would absolutely continue to have my car serviced at Prestige Volvo and could not recommend him more for any service needs."
• "We have been servicing our 2 cars for 11 years, and I highly recommend Prestige Volvo-East Hanover."

Cons:

• "This year there were some snags with the booking and the service wasn't quite as good as past years."
• "I leased a Polestar 2 EV from them and immediately had problems."
• "The car always had issues and would stop whenever it rained."
• "I bought a CPO Polestar 2 from you all/the Polestar Short Hills store in early October of 2023... We're almost 4 months since purchase and I do not have the title or registration."
• "I feel that the only thing Prestige could improve upon is more voluntary transparency by providing customers with an itemized out the door vehicle quote."