Address: 2049 W Main St, Norristown, PA 19403, USA
Phone: +16105391100
Rating: 4.7
based on 124 reviews.
Customer Service
Pros:
"The gentleman was friendly, took my info, year and make of the car and schedules the appointment."
"From the moment we walked in the door, everyone was pleasant and put us at ease."
"Great customer service. Sales person Anthony and manager Ben both explain everything about the car and process."
"Don made himself readily available to us at a moment’s notice, was responsive to phone calls and emails."
"Anthony immediately replied to my questions as if I was buying the most expensive New Volvo versus the $19,000 Used Mercedes Car."
"The greeter was nice welcoming us with a big smile and getting us settled in with some complementary waters."
"The service advisors are professional and they do not push unnecessary products and services."
Cons:
"Brought my Volvo in on December 12th for an inspection... they had it a whole week... they just forgot to call."
"They never called me, it was there when I followed up in week 3."
"I was told that I had to contact the dealer to schedule and to ensure they had the airbag in stock. And then I was hung up on."
"About 40 minutes later a different gentleman comes out and says 'we don’t have the airbag for your vehicle. We need to order it and can have it here on Monday (this was Thursday). Our system doesn’t update inventory.'"
"I AM STILL GETTING EMAILS. If they would listen to my request I may do business with them but since they do not care about customer service I will never do business here."
"Lets say this has to be the worst dealership i have ever dealt with... Every time you drop off your car and pick up a loaner, they would somehow insist that I scratched or did something wrong to their car."
"Did not expect VOLVO to have such scam service centers."
Sales Experience
Pros:
"This will be the first place I will go to when buying another car."
"Matthew, the salesman, made the whole experience awesome."
"Don and Ben always make the buying experience a real pleasure."
"John Davis was super great, he was the best salesman I have ever had the pleasure to deal with."
"Don Morrision was my wife's sales rep at the Wynn Group. He was such a great help and informed us everything he was doing every step of the way."
"Gino is easy to talk with, explains your purchasing options in detail and spends all the time you need in making the right purchasing decision for your wants and needs."
"The best car buying experience I've ever had was with Gino at Wynn Volvo!"
Cons:
"Went to Wynn Volvo to try and purchase a $12,000 vehicle with no money down... the financial manager told me I'd hear from them on Monday... they didn't contact me at all."
"From buying the car to dealing with their service, worst attitude you will ever see."
"Buy one of their used cars at your own risk!"
"The sales team sounds great from the reviews, but I do NOT recommend coming here to service an older Volvo."
"Bottom line, if you are interested in a Volvo, buy it from any other dealership."
"Very disappointed with their service & most definitely will not be back."
"I won’t be buying any more cars from Wynn."
Dealership Quality
Pros:
"Wynn Volvo is a small perfect dealership like all dealerships should be and everyone is so helpful."
"Building is beautiful inside and well equipped."
"Dealership was clean and everyone we encountered were friendly."
"The whole process from the greeting we received from the receptionist to the salesmanager was exceptional."
"Their dealership service is the best I have ever experienced in any dealership."
"If you want to go to a dealership and have an all around great experience, this would be the place to go."
"We are very pleased with the service, communication, and presentation of the entire dealership."
Cons:
"Off to the junk yard"
"The Volvo XC40 has known issues with the fuel door getting stuck."
"This should have been a courtesy, especially since they are having problems with the 2024 XC40's."
"Well this car ever since I got it has been a problem."
"The mechanics here are absolute cash hogs."
"They'll create additional issues that don't exist in an attempt to charge you extra."
"Do yourself a favor and never bring your car here else instead of solving your problem, they will ruin things in order to further make more money."
Vehicle Satisfaction
Pros:
"YAY! I just want to drive my new car all day long and if it were warm enough out right now, I would sleep in it!"
"It's been a few months since we ordered our Volvo XC90 and I still get excited every time I drive it!"
"Very pleased with our new lease 2020 XC60 Wow what a beautiful SUV!"
"I love my car, probably one of the best vehicles I have ever owned, and I am super-particular about cars."
"I truly love my XC60."
"I LOVE my Volvo!!"
"I am very glad that I bought the car as it is an excellent car."
Cons:
"We bought a used car that they certified was fully inspected and prepped for sale. Immediately after purchase we notified them about issues with wipers, brakes, and transmission."
"I got a text that my service was done but my car needed immediate attention resulting in a cost of $489 which I could either approve or deny."
"The maintenance screwed up my paint by dropping some liquid all over the car."
"Although it was only ~$10, I'm pretty disappointed that they would use me to top off their courtesy car."
"I came in there for a safety reason and your going to show me something about a key like mechanism cuz you didn't want to touch my key."
"When a car is purchased from them they offer a beautiful loaner vehicle for you to drive while they work on yours."
"I bought a 2011 Scion tC and having it for a couple days, really showed me I made the right purchase."