Volvo Cars Glen Cove Reviews Summary

Customer Service

Pros:

• "Jonathan G could teach a master class in customer service."
• "Everyone was so kind and friendly, super professional and made me feel super comfortable."
• "Very easy process and amazing customer service."
• "The staff there truly went above and beyond to make me feel welcome and comfortable throughout my visit."
• "Fantastic Service!"
• "Everyone was very friendly when we got there and all of the paperwork lined up price wise and there was no pressure to spend extra money."
• "The entire staff was friendly and professional."

Cons:

• "Im extremely disappointed here and instead of earning a Volvo customer probably for life, they chased me away and could've cared less!"
• "Nothing help this place.they just need your money, maybe this place only for rich person.😂"
• "I am so disappointed with this dealership."
• "Meanwhile I don’t recall receiving any apologies for the inconvenience this new car and the situation at hand was giving me."
• "I’ve dealt with some sleazy dealerships before, but Volvo Glen Cove takes the cake."
• "When I called the dealership to let them know I didn’t have a ride a woman in the service department who handles scheduling told me 'Don’t come here. We can’t help you.'"
• "Worst customer service ever."

Sales Experience

Pros:

• "A great experience from sales to service."
• "Our sales consultant, Spomenko Pajovic, was extremely knowledgable about the vehicle we were looking to purchase and a pleasure to work with."
• "Everyone was so attentive, knowledgeable and friendly."
• "Great prices and amazing people! Definitely check them out!!"
• "This dealership is definitely a cut above when it comes to purchasing a car."
• "I will definitely recommend this dealership to everyone."
• "We love our XC40 and will refer our friends to him if they are looking to purchase a Volvo."

Cons:

• "Leasing the car initially was fine but the new owners leave much to be desired."
• "When we told the sales we have to think about it because it's still out of our budget. He said we should go buy a hyundai instead and was no longer friendly."
• "Went to Huntington Volvo leased a 2018 for $6 more a month was treated respectfully not dismissed when I said I wanted to stay at the same monthly payment. Bye Glen Cove!"
• "Never hear from her again."
• "The Volvo mission and values do not align with my experience through Volvo."
• "If I could give this place zero stars, I would."
• "They sell lemon cars."

Vehicle Quality

Pros:

• "Also, they treated my car in the most delicate way, ensuring that no scratches or marks would be a result of erroneous handling."
• "He did a great job explaining the intricacies of the vehicle, including its electronics and many safety features."
• "The car handled wonderfully, and Boris gave me some sage advice on color choice."
• "The car was great, great pickup, the salesman showed me all the features."
• "I absolutely love my XC90 :-)"
• "Leased an XC60 with the Care by Volvo here this month. What an amazing place to lease a car!"
• "Volvo is a great driving experience."

Cons:

• "First 3 months car has sunroof issue."
• "The car didn't even last till the next required maintenance date."
• "Other Volvo dealerships in area are over $100 cheaper in labor rate!"
• "Sometimes the electronics failed."
• "We bought a certified pre owned XC90... 2 months ago, it required ALL NEW breaks, and recently we found some water in the trunk and started having electronic issues."
• "Horrible, Horrible, Horrible. Called because my iPhone jack was acting up and my on call button was not working."
• "6 months later the car dies bc sunroof leak killed electrical."