Red Bank Volvo Cars Reviews Summary

Customer Service

Pros:

• "Barbara Paul was first class throughout the entire process and after the sale."
• "Eric delivered in terms of the right model, color my daughter liked, minimal mileage, and attractive financing terms."
• "The service department holds up its part of the bargain. They treat their customer with a personalized service and a great deal of competence."
• "Also received a follow-up call to make sure I was happy with the purchase."
• "Eric was kind, professional and took his time reviewing every feature of the vehicle with me before delivery."
• "Thank you to Eric for your kindness and patience and our Sheepadoodle loved you too!"
• "Barbara worked with me at my pace every step of the way. She is extremely accommodating and professional."

Cons:

• "After a week with my car, and only because after that I decided to go to the store in person, they charged me $270 for NOTHING."
• "Are you KIDDING??? Twice, my husband had to leave his car for 3+ months for service because they couldn't get a part."
• "Their new managers and salesman presently, I particularly don't care for...it all worked out for the best. I hope you all have better luck!"
• "The personnel, however, is a different story. 1 star for 'Barbara,' who apparently chooses who she wants to service, and is uninviting and unprofessional."
• "Not a single person offered to help, never mind greet me."
• "Wife brings in her 19 XC for 50k service, the principals of this store should be embarrassed!"
• "Beware, Service Department are scammers."

Sales Experience

Pros:

• "I highly recommend Red Bank Volvo and Eric Gartley for a pleasant, no-pressure car buying experience."
• "Just a very pleasant buying experience. Highly recommend."
• "Eric was truly one of the most painless and seamless car purchase I’ve ever made!"
• "By far the easiest and most pleasant car buying experience we have ever had."
• "The price offered to us was beyond fair and the time from walking in to driving off in a new car was done as efficiently as possible."
• "For the first time ever, what a great experience purchasing a vehicle (and I’ve had many!!)"
• "Buying a car at Red Bank Volvo was a very positive experience."

Cons:

• "Will not be returning."
• "When I purchase another volvo red bank will avoided like the plague!"
• "I am checking to see what other damages they did or did not do. Unbelievable."
• "Sales never returned calls, as the 2 managers I emailed."
• "I walked out that day feeling like my business was not wanted."
• "I can only guess they sell lots of cars and did not care to take in a trade. Their sales were rather lethargic at best."
• "Waste of time and money." (Regarding the service experience)

Vehicle Quality

Pros:

• "All the safety features I was looking for come standard in Volvo."
• "They primed up the new vehicle perfectly and it has been like driving a shiny new diamond."
• "Volvo speaks for itself in terms of safety, reliability, and overall car life."
• "The car itself is also superior to the other brands, in my opinion."
• "It basically drives itself with adaptive cruise control!"
• "The car is clean, washed and gas tank full."
• "Your car is clean when it's returned to you."

Cons:

• "The claimed mileage for the Volvo is high but I get around 21.5 Mpg and as I was not using charging functionality, and as I was driving in hybrid mode, I was expecting something decent in numbers. Mileage is something that I was disappointed."
• "They charged me $270 dollars, and I really don't know if they even looked at my car, since what I asked them to do, they didn't!"
• "My car literally stop working for a few minutes while I’m in park on 2 separate occasions."
• "After an hour, I received a low ball for the trade...even though I was told the car was in excellent condition, I got low balled."
• "I am happy with my purchase but at the same time I got a my check engine light on in few days of my purchase."
• "379$ for syn oil change! Didn’t even rotate tires!"
• "I CAN'T EVEN DRIVE MY CAR IN FOR SERVICE!!!! AND... they also told me that they couldn't get to it this week!"