"The staff at the service counters are always really friendly and informative."
"The head of the produce department(Damion), took the time out to ensure I found what I needed."
"Cashiers were ready to help, if needed."
"They have people greet you when you come in and the staff is great."
"The people who work here are very friendly and helpful which I appreciate very much."
"The staff is great. They actually know where everything is in the supermarket."
"The staff has now become more helpful and friendly and the cashier's especially work quickly and efficiently."
Cons:
"Staff member refilling shelves was rude and should be better trained regarding customer service, professionalism and manners."
"Today was awful. I won’t subject myself to rude, crude, and disrespectful treatment."
"The gentleman weighing was a bit rude to a couple then it was my turn."
"I waited for about 6 minutes before I was noticed!"
"Was very disappointed at the lock of costumer service."
"I bought fish that had worms in it, and when I went back to the store to show them the fish and get my money back, the person in charge was so rude and not polite at all."
"Horrendous customer service. No one answers the phones in any department."
Product Selection and Quality
Pros:
"Love this market. Freshest seafood, great meats and many organic items."
"You can get the usual supermarket products here, as well as more specialty items such as an extensive olive bar and various dry goods and grains by the pound."
"The seafood, butcher, & deli counters are excellent."
"Fairway has a little bit of everything."
"They have every type of food and pastry and even have kosher and organic section."
"The bakery is incredible with an assortment of wonderfully looking cakes."
Cons:
"No longer impressed... Much less inventory than before."
"This store needs to improve its selection of organic non dairy milks because if it is not organic than it is GMO and sprayed with pesticide."
"I found five bags of rotten moldy ravioli also there's very small little flies in the bread section inside of the lofts."
"What happened here? The produce section has lost its obvious luster."
"The cooked/prepared food was decent but not worth the price. Customer service was just above awful, no matter what time of day it is."
"Produce, not so great. Pretty disappointing considering that my first experiences with Fairway in the city was all about the quality produce."
"The food was over priced and not fresh and it was looking unsanitary."
Store Layout and Accessibility
Pros:
"It is the largest supermarket in the area, aisles and aisles to walk through."
"Its a nice store with a huge variety of items."
"I was truly impressed n VERY PLEASED with the layout n service of the store."
"The whole store is awesome.. Food is packed away neat and appetizing to the eyes."
"It's shiny and expanded from the Fairway footprint."
"Clean.. A very nice place to shop."
"The store use to be Fairway and I’ve always enjoyed the freshness of fruit, tasty rotisserie chicken and the Bialy bagels."
Cons:
"Perhaps not the type of store to go to if you just want to go in and just get a few essentials."
"To save money they are using more self checkout but when something goes wrong you have to wait for someone to come fix it."
"Not a great fairway. It's pretty disorganized, the pricing signs are either missing or wrong."
"The place is too big, but it seems like the guys is ShopRite have not been able to cope with the new place."
"However, I do find that the store is a little bit disorganized. Items are not properly shelved and it can lead to confusion as to what's actually on sale."
"This place is still under construction and the display is not very presentable."
"This store is disorganized, the employees have no clue where things are, what a complete mess!"