ShopRite of Pelham Parkway Reviews Summary

Category: Grocery store

Address: 847 Pelham Pkwy, Pelham, NY 10803, USA

Phone: +17185694544

Rating: 4.3
based on 318 reviews.

Customer Service

Pros:

  • "The staff at the service counters are always really friendly and informative."
  • "The head of the produce department(Damion), took the time out to ensure I found what I needed."
  • "Cashiers were ready to help, if needed."
  • "They have people greet you when you come in and the staff is great."
  • "The people who work here are very friendly and helpful which I appreciate very much."
  • "The staff is great. They actually know where everything is in the supermarket."
  • "The staff has now become more helpful and friendly and the cashier's especially work quickly and efficiently."

Cons:

  • "Staff member refilling shelves was rude and should be better trained regarding customer service, professionalism and manners."
  • "Today was awful. I won’t subject myself to rude, crude, and disrespectful treatment."
  • "The gentleman weighing was a bit rude to a couple then it was my turn."
  • "I waited for about 6 minutes before I was noticed!"
  • "Was very disappointed at the lock of costumer service."
  • "I bought fish that had worms in it, and when I went back to the store to show them the fish and get my money back, the person in charge was so rude and not polite at all."
  • "Horrendous customer service. No one answers the phones in any department."

Product Selection and Quality

Pros:

  • "Love this market. Freshest seafood, great meats and many organic items."
  • "Great premade food selection. Awesome salad bar."
  • "You can get the usual supermarket products here, as well as more specialty items such as an extensive olive bar and various dry goods and grains by the pound."
  • "The seafood, butcher, & deli counters are excellent."
  • "Fairway has a little bit of everything."
  • "They have every type of food and pastry and even have kosher and organic section."
  • "The bakery is incredible with an assortment of wonderfully looking cakes."

Cons:

  • "No longer impressed... Much less inventory than before."
  • "This store needs to improve its selection of organic non dairy milks because if it is not organic than it is GMO and sprayed with pesticide."
  • "I found five bags of rotten moldy ravioli also there's very small little flies in the bread section inside of the lofts."
  • "What happened here? The produce section has lost its obvious luster."
  • "The cooked/prepared food was decent but not worth the price. Customer service was just above awful, no matter what time of day it is."
  • "Produce, not so great. Pretty disappointing considering that my first experiences with Fairway in the city was all about the quality produce."
  • "The food was over priced and not fresh and it was looking unsanitary."

Store Layout and Accessibility

Pros:

  • "It is the largest supermarket in the area, aisles and aisles to walk through."
  • "Its a nice store with a huge variety of items."
  • "I was truly impressed n VERY PLEASED with the layout n service of the store."
  • "The whole store is awesome.. Food is packed away neat and appetizing to the eyes."
  • "It's shiny and expanded from the Fairway footprint."
  • "Clean.. A very nice place to shop."
  • "The store use to be Fairway and I’ve always enjoyed the freshness of fruit, tasty rotisserie chicken and the Bialy bagels."

Cons:

  • "Perhaps not the type of store to go to if you just want to go in and just get a few essentials."
  • "To save money they are using more self checkout but when something goes wrong you have to wait for someone to come fix it."
  • "Not a great fairway. It's pretty disorganized, the pricing signs are either missing or wrong."
  • "The place is too big, but it seems like the guys is ShopRite have not been able to cope with the new place."
  • "However, I do find that the store is a little bit disorganized. Items are not properly shelved and it can lead to confusion as to what's actually on sale."
  • "This place is still under construction and the display is not very presentable."
  • "This store is disorganized, the employees have no clue where things are, what a complete mess!"

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