The Fresh Grocer of Progress Plaza Reviews Summary

Customer Service

Pros:

• "I love this store. Customer service is VERY helpful. I can't say enough good about this store & I shop at the store at least 4 days a week."
• "The cashier who waited on me her name is Joyce she was extremely helpful."
• "We had the pleasure of having Naysia as our clerk. She was so very gracious and lovely and truly blessed us throughout the surely tedious job of checking us out."
• "The staff inside is very friendly and helpful."
• "The staff I have encountered were friendly, especially Ivory."
• "Personnel was pleasant as always."
• "The cashier's are very friendly and helpful."

Cons:

• "The employees there including the managers are very rude."
• "Some are very nice but there are several that are disrespectful and have very poor attitudes towards people in uniform."
• "Cashier service displays poor attitude as if they are angry helping customers."
• "The staff can be rude and unhelpful."
• "Need better staff for night shift. Ones without attitude, and that’s not ghetto acting. Very unprofessional."
• "The rest of the staff are extremely rude, ghetto, and will take personal calls while speaking to you."
• "This place has always been an extreme nightmare when it comes to customer service but Valentine's Day was a new low even for them."

Cleanliness and Organization

Pros:

• "The workers were all in mask, with hand sanitizer at their work stations."
• "It is so clean inside and so organized."
• "Very clean. Great selection beyond groceries."
• "This Fresh Grocer was clean with good lighting, and organized."
• "Inside the whole store is clean, well stocked and bright."
• "The store was clean, well stocked, well lit & the workers were pleasant as well as helpful."
• "The store is very neat and organized and well stocked."

Cons:

• "It is filthy, rarely stocked or organized properly."
• "The layout of the store is an absolute mess. I had trouble finding things."
• "Wasn't well stocked."
• "The women's bathroom is so nasty and dirty."
• "The last time the deli section smelled of spoiled meat."
• "They had bags of fish thrown in containers in the produce isle with no ice."
• "The aisles are close together making it difficult to get by people."

Product Availability and Quality

Pros:

• "They have an excellent hot food bar which has everything from pizza to Chinese food."
• "It has a decent selection of quality products."
• "Always had good experiences there, store has many sales, cash registers always open."
• "They serve hot fresh made food like pizza, pasta, etc. and cold food like sushi, salad, etc. too!"
• "Great selection. High quality produce."
• "They have a wide variety of fresh fruit & veggies. Along with fresh Fish, Meat & Poultry."
• "Always fresh. We usually buy fruits and vegetables and they remain really fresh."

Cons:

• "Always crowded, younger guy working, probably teenager, had difficulty working register."
• "It was ok they didn't have what i was looking for my grandfather wanted to try cotton candy grapes but they didn't have them."
• "I liked it at first until I have a couple of items expired from them."
• "All the strawberries were rotted, the blueberries were bad, the sweet potatoes and onions I bought were moldy!"
• "They carry horrible quality items, very little organic and healthy options."
• "The prices for an entrée platter has increased from what was about $8 to $15 for the less items on the platter."
• "Most times they have everything however the stock on their shelves goes so fast it's limited."

Pricing and Convenience

Pros:

• "This store is reasonable with the prices being half of ACME, in my opinion."
• "Their selections are great, the prices are decent and they have specials all of the time."
• "They yellow tag items too for people shopping on a budget. I seen a cake for less than $2 which is a steal."
• "The food is also pretty cheap compared to Acme."
• "It sells produce at a fraction of the price."
• "Good selection of food, affordable prices."
• "The store is amazing the buffet is awesome."

Cons:

• "I always leave this place feeling stressed and that I got ripped off."
• "Expensive, and it takes advantage of college students and locals who rely on this place."
• "Chaotic checkout experience and high prices."
• "I'm shocked at how something's can really be so pricey you have to question are you buying gold or something."
• "Everything here is $0.50 to $2.00 more than it should be."
• "Prices are very high and the meat department smells foul since ShopRite took over I rarely shop there now."
• "High price and they never has a sale on anything."

Checkout and Self-Service

Pros:

• "What I really appreciate is their 25-items-or-less self-checkout, as that is a more realistic number of items, say, a college student or single post-college person would buy."
• "All I gotta say, is thank God for self checkout."
• "Whoever runs self checkout is usually super nice, they have a hard job because the machines don't work half the time."
• "They do keep about 85% of the registers open at any one time."
• "Excellent sandwiches made fresh or in case both good."
• "Good market stay open all night."
• "The staff is beyond compare! The girls who work the self-service are so helpful & so intelligent."

Cons:

• "It is very nerve wrecking and inconvenient to leave your purchased food in front of the market while you run and get your vehicle."
• "I'm not crazy about the fact that you can't take the shopping cart to your car."
• "It feels unsafe. There are constantly people getting pulled aside for shoplifting."
• "The self service check out was acting out so much that it was not a convenience."
• "A quick run turns into a long experience because nothing in the order rang up correctly."
• "The price on the shelf seems to always be different than the price at the register."
• "All the self check out machines were broken and nobody knew how to fix them, the lines were long."