Gerhard's Appliances Reviews Summary

Customer Service

Pros:

• "Both Jessica and Jordan showed amazing patience while working with us putting together a complete kitchen."
• "Great communication as well throughout the whole process."
• "The sales rep, Briana, was super helpful."
• "Brianna was so helpful. She listened to all of the trouble I had before attempting to get my washer and dryer from other companies."
• "The lady at the front desk was amazing. She went above my expectations to help me out."
• "Jordan was an absolute pleasure to work with."
• "Jordan, the salesman, was friendly and knowledgeable."

Cons:

• "The absolute worst customer service; ever."
• "If this is the kind of service they give, I’m happy to go look somewhere else."
• "The guy who I asked a question was short, impolite, rude, with no manners."
• "Customer service, THERE IS NONE! Try calling these people and your directed from one voicemail to the other."
• "The manager is absolutely awful. Took advantage of elderly people and tried to get more money out of them after selling them the wrong thing!"
• "The sales person, Jordan, never seemed to understand this, was abruptly rude throughout the process, and acted inconvenienced when we asked reasonable questions."
• "Don't trust any pictures they send you, and don't expect great service."

Delivery & Installation

Pros:

• "Delivery drivers are careful and respectful."
• "Delivery came when scheduled and the installation guys were great."
• "The drivers arrived in the time frame that was given and they were professional and quick with set up."
• "Best price on our gas dryer, delivery guys were friendly and in less than ten minutes we had a working dryer."
• "They arrived within the scheduled time, were polite and efficient."
• "The delivery men arrived well in the window quoted by dispatch. They completed the installation and removed the old unit."
• "The delivery staff are professional and courteous."

Cons:

• "The refrigerator we purchased is great. However the installation was terrible."
• "Around 6:40 pm someone who barely speaks English called me directly- told me that they were going to have reschedule for tomorrow and or another day!"
• "The delivery truck pulled up and the delivery man called us out to show us that the refrigerator was badly damaged."
• "The delivery men stated that they were unable to install the waterline."
• "Delivery of my appliances was supposed to happen between 1-5, nope didn't happen."
• "However, upon delivery the refrigerator was extremely damaged, with large holes as if it had been shot with a shotgun."
• "I waited 6 hours for the delivery - and I waited I could not go to work and the whole day I waited for them to bring this delivery!!!"

Pricing & Value

Pros:

• "He gave us the best rates around."
• "Best price on our gas dryer."
• "I purchased a kitchen package at a great price."
• "They didn't have the exact appliance model I was looking for, but the rep I worked with found a similar sized model with the same 'bells and whistles' at a lower price!"
• "I saved $350 on the Stove I purchased and now over $500 on the refrigerator."
• "The price was the best in town."
• "Gerhard’s was the best! They literally had the best prices out there for the appliance and the delivery/installation/take away fee."

Cons:

• "Now I have a refrigerator with a water and ice making feature that I may not be able to use if the cost was something I was not willing to pay."
• "They have beautiful beautiful appliances and we had agreed on a price after I picked out my appliances but when I got to the store with some money to pay for my purchase the price was up $400 more."
• "They advertise in BIG BOLD LETTERS 'NO SALES TAX' (meaning they would pay sales tax on customers behalf) on occasion of BLACK FRIDAY..They said Its not for me.."
• "Absolute nightmare... We bought a brand new GE dishwasher that came broken.. gerhards will not send us a new one.. it’s been months now and still broken after many failed attempts to fix it by GE."
• "The dishwasher was dented when it was unpacked."
• "It was 100% not the fridge in the pictures from sales support."
• "I was in there looking to purchase a refrigerator/freezer and walked around for about 10 minutes and not one person came to assist."