ABC Warehouse Reviews Summary

Customer Service

Pros:

• "Josh performed a stellar act of customer service. Josh made arrangements for me to bring my microwave in for a replacement."
• "The staff was very knowledgeable and nice, the credit department is in there as well but a separate entity call Acceptance Now my credit sucks which they didn't even check and I still got a nice new refrigerator and dishwasher for payments that I can afford on my income."
• "Mike and Tim were very nice and thoughtful as they went out of their way to get me what I wanted at the best price that they could arrange."
• "Very satisfied with the customer service will go back for future purchases and would recommend to friends and family."
• "The personal service we received from Bridgett was awesome. She went beyond our expectations on our visit."
• "Every employee we spoke to today was very friendly and outgoing."
• "The customer service I received today was unmatched."

Cons:

• "When we went to checkout, we were basically ignored."
• "We arranged our day and waited for the delivery and it never came."
• "Salesmen seem to be hard to find, and their clearance prices are higher than other stores regular prices."
• "Sales people are rude didn't even know what I was talking about I had to go out get my phone to show him."
• "I would leave negative stars if possible. Acceptance now is a SCAM!"
• "Do not buy in this store. Poor customer service. The delivery was very delayed and the appliances came with damage."
• "They have horrendous customer service."

Product Quality

Pros:

• "GREAT SERVICE MY CLIENT LOVE THOSE QFX ANDRIOD BOXES...OVER 100 BOXES BEEN PURCHASED."
• "Got a great deal on a washer, dryer, stove microwave, 50' tv a dishwasher and a chest freezer all for less than $4000."
• "LG washer is awesome and was a great price."
• "Bought a refrigerator, white, for my garage did not work well and was replaced."
• "Saved us some money, she was very professional."
• "Got the fridge delivered to my house (free delivery) within a week."
• "Had the exact same piece of furniture as a local furniture store even made by that furniture store almost 200 cheaper also was able to get it to me weeks sooner."

Cons:

• "Don't buy your appliances here. We bought a fridge we told was working. It was brand new. We were told if there were problems they would be fixed."
• "I am sure this place is great, but my first experience was not. I went to purchase a DVD player and after several hours of different discs and messing around with it, the message was always the same, 'bad disc' - I even used brand new, freshly opened DVD's with no luck."
• "We realized right after the fridge was delivered there was a large dent in the door and missing hardware for the handles."
• "We were forced to cancel our entire order of around $3700."
• "The refrigerator was scheduled 4 times for delivery then got canceled by an email the day of delivery."
• "They sold us a damaged unusable fridge, then the replacement never showed up. The staff is rude and lies to cover their butts."
• "Dryer arrived dented unable to turn, but they replaced it quickly."

Pricing and Deals

Pros:

• "Almost always find the best prices and best deals here."
• "Absolutely love this place! Great prices."
• "He beat the price that Best Buy had on the stereo and even gave me a little extra off the speakers."
• "We went to Lowes and saved over $250 dollars."
• "Bruh this place is the best always have low prices."
• "ABC always undercuts everybody else in town, so that's always a great bonus!"
• "We bought a Tempurpedic mattress for a thousand less than anywhere else."

Cons:

• "Great salesmanship, good warranty, lacks a little customer service experience. I paid for the appliances I wanted, they could not manage having it delivered and installed."
• "Next time you screw up offer a discount and free delivery or I hope others are like us and cancel their order and you lose more."
• "Prices are much higher than any other places I've looked and the people are pushy, rude, obnoxious and have no knowledge of the appliances they're selling."
• "I would advise everyone to go somewhere else to purchase your products other than ABC rip-offs."
• "But I was also told that the same stove I bought was 200 dollars cheaper at Lowe's."
• "We paid $200 for delivery fees because they had to make 2 trips because half of what we purchased was back ordered."
• "This isn't the first time we have purchased something from ABC Warehouse, but it will definitely be our last."