"Our personal favorites are - Turkish Coffee, Rose and Sea salt Vanilla."
"The ice cream was really creamy as their name (Malai = cream) suggests."
"Their pumpkin ice cream was one of the best spiced pumpkin ice creams I've ever had."
"Delicious ice cream, unique flavors."
"Both were refreshingly flavorful, perfectly creamy, with just the right amount of sweetness."
"The rose flavored ice cream is definitely one of the best, freshest, and creamiest ice creams I've had in NYC."
"The taste of each flavor was so unique, authentic and rich enough to taste the true ingredients."
Cons:
"Portions are small for two scoop on a bowl for $7. Overpriced and not what I expected."
"IT TASTE HORRIBLE I ordered the Gyuhatu which is pistachio but it was so grainy and it was so sweet it was horrible plus it was too much dairy and nuts."
"Despite this we were deeply disappointed as the ice cream had zero to no flavor and was subpar."
"It tasted like cardboard - I was overwhelmed with the amount of cinnamon in it."
"Most of the flavors were excessively salty."
"The only disappointment was the rose flavour icecream - it did not taste like rose at all."
"Both didn't taste overly sweet, but they did have a slight watery taste which was unexpected."
Customer Service
Pros:
"Staff there is always friendly too."
"Great employees."
"The staff was very friendly and allowed me to taste a few flavors before picking."
"The staff have been consistently friendly and helpful."
"The girl who was working there was also absolutely so sweet and helpful in helping me decide on flavors!"
"The people behind the counter are so lovely and patient."
"We enjoyed very friendly service from a woman who was also heroically tolerant and even cheerful."
Cons:
"Sent the wrong cake!"
"No one answered the phone for help."
"I tried reaching out to Malai directly to fix the order but received no response."
"THEY ARE VERY UNFRIENDLY."
"And the service sucks I got no change back and the man that worked there was talking the entire time."
"Aside from everything tasting amazing, the people who work there, aren’t nice."
"Customer service was poor."
Shop Experience
Pros:
"This place is an excellent concept."
"Definitely recommend to bring your family and kids here for a sweet treat you won’t regret!"
"It definitely stands out above all the other ice cream shops."
"Place to be with family."
"Malai was an unexpected gem that we were lucky to stumble upon."
"Absolutely incredible ice cream shop."
"You will love this spot! A food highlight on our trip!"
Cons:
"They didn’t let us taste the flavors beforehand."
"This place used to be amazing. They had multiple delicious vegan options. Not anymore."
"The store is very small and have not much space to sit and eat there."
"Most of their flavors were only available in pints and not in cones or cups."
"The space is a bit sterile but it's clean and cute and who cares?"
"The place wasn't crowded but there isn't much seating."
"A bit disorganized and unclear how the line starts because it's a small crowded shop, especially on Mother's Day."