Malai Reviews Summary

Category: Ice cream shop New York

Address: 268 Smith St, Brooklyn, NY 11231, USA

Phone: +13478895789

Rating: 4.6
based on 153 reviews.

Flavor Quality

Pros:

  • "Our personal favorites are - Turkish Coffee, Rose and Sea salt Vanilla."
  • "The ice cream was really creamy as their name (Malai = cream) suggests."
  • "Their pumpkin ice cream was one of the best spiced pumpkin ice creams I've ever had."
  • "Delicious ice cream, unique flavors."
  • "Both were refreshingly flavorful, perfectly creamy, with just the right amount of sweetness."
  • "The rose flavored ice cream is definitely one of the best, freshest, and creamiest ice creams I've had in NYC."
  • "The taste of each flavor was so unique, authentic and rich enough to taste the true ingredients."

Cons:

  • "Portions are small for two scoop on a bowl for $7. Overpriced and not what I expected."
  • "IT TASTE HORRIBLE I ordered the Gyuhatu which is pistachio but it was so grainy and it was so sweet it was horrible plus it was too much dairy and nuts."
  • "Despite this we were deeply disappointed as the ice cream had zero to no flavor and was subpar."
  • "It tasted like cardboard - I was overwhelmed with the amount of cinnamon in it."
  • "Most of the flavors were excessively salty."
  • "The only disappointment was the rose flavour icecream - it did not taste like rose at all."
  • "Both didn't taste overly sweet, but they did have a slight watery taste which was unexpected."

Customer Service

Pros:

  • "Staff there is always friendly too."
  • "Great employees."
  • "The staff was very friendly and allowed me to taste a few flavors before picking."
  • "The staff have been consistently friendly and helpful."
  • "The girl who was working there was also absolutely so sweet and helpful in helping me decide on flavors!"
  • "The people behind the counter are so lovely and patient."
  • "We enjoyed very friendly service from a woman who was also heroically tolerant and even cheerful."

Cons:

  • "Sent the wrong cake!"
  • "No one answered the phone for help."
  • "I tried reaching out to Malai directly to fix the order but received no response."
  • "THEY ARE VERY UNFRIENDLY."
  • "And the service sucks I got no change back and the man that worked there was talking the entire time."
  • "Aside from everything tasting amazing, the people who work there, aren’t nice."
  • "Customer service was poor."

Shop Experience

Pros:

  • "This place is an excellent concept."
  • "Definitely recommend to bring your family and kids here for a sweet treat you won’t regret!"
  • "It definitely stands out above all the other ice cream shops."
  • "Place to be with family."
  • "Malai was an unexpected gem that we were lucky to stumble upon."
  • "Absolutely incredible ice cream shop."
  • "You will love this spot! A food highlight on our trip!"

Cons:

  • "They didn’t let us taste the flavors beforehand."
  • "This place used to be amazing. They had multiple delicious vegan options. Not anymore."
  • "The store is very small and have not much space to sit and eat there."
  • "Most of their flavors were only available in pints and not in cones or cups."
  • "The space is a bit sterile but it's clean and cute and who cares?"
  • "The place wasn't crowded but there isn't much seating."
  • "A bit disorganized and unclear how the line starts because it's a small crowded shop, especially on Mother's Day."

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