"The men that serviced us behind the counter were super funny and very helpful!"
"Staff were very friendly and they were open pretty late."
"The ice cream is very good and the servers are super friendly."
"The guys working there were excellent, pleasant, all smiles."
"Only one lady was working & I applaud her for all her hard work and professionalism!"
"The person taking our order was extremely friendly."
"They were very nice. They offered samples of anything we wanted."
Cons:
"The place is so badly staffed that the guys behind the counter kept filling up online orders before they would see any of us."
"Most employees have an attitude and could treat customers better."
"The waitstaff is extremely rude."
"The customer service was very weak."
"The staff was absolutely horrible."
"The service in store was so unprofessional."
"The customer service was NOT welcoming."
Ice Cream Quality
Pros:
"Delicious and creative ice cream flavors, and a surprisingly large selection for such a small place."
"All the flavors I’ve tried have been so freaking good and creamy."
"The coconut ice cream is so good u can taste the coconut flakes."
"The BEST ice cream I have ever had. It’s homemade, thick, delicious, and they have incredible flavors all of which I would recommend."
"Good homemade ice cream is one of the greatest things in the world, and Holey Cream's ice cream does not disappoint."
"The ice cream couldn't be better, the dipped cones were exquisite..."
"Their ice cream flavors were amazing and I would go back just for the ice cream."
Cons:
"The donut-ice cream sandwich... and it was stale."
"The ice cream tasted typical and the donut and topping tasted stale."
"But honestly none of the ice cream had any flavor at all."
"The ice cream was the best part!"
"The ice cream was awful, very crystal like and it is way over priced for what you get."
"Ice cream was crystaly."
"However the ice cream was pretty good so if you do stop by just go for a cone or a cup."
Shop Environment
Pros:
"Really cool place!"
"This place was an enjoyable surprise finding!"
"It is a great ice cream place: very cute."
"This small place is clean, well lit, has a cute mural on the back wall."
"The quaint, colorful setup is charming and inviting."
"Great place to go for a quick dessert."
"This place is really small (can barely fit two people across) but truly a gem."
Cons:
"The store itself is not much to look at... small amount of seating and a bit sterile feeling."
"The Place is DIRTY, Rats running around inside.. and RAT droppings on the counter."
"It’s worn and a bit dirty inside and a total mess outside."
"It was a little hard to find the shop at night especially when you are across the street since the sign doesn’t quite light up and the font is hard to read."
"They didnt even give tissues and the place where they keep the spoons was not even clean."
"Keep in mind you can’t sit down comfortably but its cool, its the city."
"There are about six chairs and no table."
Management and Staff Behavior
Pros:
"We got great service."
"Quick and polite service."
"In 4 or 5 times here I haven't had any bad experiences with service, reasonably quick and genuine smiles, seems to me."
"We received good customer service."
"Camille is very friendly and helpful she knows her products very well."
"Got delivery from them more often than I'd like to admit. Always prompt and always shockingly as fresh as if we just walked away from the counter with it."
"The two guys working here were super kind, and let my friend and I and another person into the shop a minute after it was scheduled to close."
Cons:
"While we were there he got in altercations with Both employees."
"The owner is a very disrespectful and rude person he still owes me my last paycheck and doesn't want to pay me I dont recomend this place at all."
"The owner or manager screaming at his workers."
"The manager was a white men and the associate who he was going off on the floor was a black associate!"
"The owner verbally abuses his staff and regularly shorts their pay checks."
"The boss is bipolar and arrogant towards all of his employee's and takes tips."
"The owner is the nastiest person and treats his employees like absolute garbage."