Amorino Gelato - New York Times Square Reviews Summary

Service

Pros:

• "Furthermore the staff were friendly, and overall had a pretty nice environment."
• "Customer service was amazing."
• "The staff are so friendly."
• "The staff was kind and professional."
• "The customer service was so nice and servicial."
• "Staff members were all friendly."
• "The service is truly exceptional."

Cons:

• "The service (namely the guy behind the register) left much to be desired."
• "The service could have been quicker and more organized."
• "Service was adequate but not excellent."
• "Despite having a good number of staff, the service was disappointing."
• "The service was very chaotic."
• "After I paid without tips, they ignored me for a 30 mins for only a small cup of chocolate, the cashier informed all staff after the invoice."
• "The customer service is bad."

Cleanliness

Pros:

• "Clean restaurant."

Cons:

• "The place itself was extremely dirty, with overflowing trash cans and sticky floors."
• "Customers are eating or sipping their drinks together with that nasty smell around the store."
• "The bathroom was particularly unpleasant, the dirtiest I've encountered in NYC."
• "The store was somewhat lacking in cleanliness, with trash on the floor and a full trash can."
• "Trash was overflowing, tables were sticky."
• "Google map shows that the store opens at 11am. When I stopped by it shows 12pm to open. The lady opened the door at 12:09pm... There were also flies in the store. Disgusting place."
• "The store was a bit of a mess and no air conditioning, they propped the door open on a 86° night, everyone in line, including the staff behind the counter were dripping in sweat."

Ordering Process

Pros:

• "The self-serve kiosks made the ordering process quick and seamless."
• "Once you give them your ticket they quickly scoop your icecream and all the selections are tasty."
• "Use the many kiosks at the back of the shop to place your order, get the ticket, line up by the counters, pass your ticket to the employee and pick your flavors."
• "They had self kiosk which made the line move pretty quickly."
• "I love that they have the kiosks for ordering as it makes it a lot more efficient."
• "Service is good they use an efficient ticket system."
• "Step one- you go to a kiosk and place your order and pay. Step two- stand in line for someone to take your ticket and you tell them your ice cream flavors."

Cons:

• "Ordering process should be clearer. You have to go to the back of the store, order from a 'tablet', then get on line."
• "The first sign when you walk in says 'line starts at register,' then when you get to the register, it's swarmed with people going every which way."
• "The place was packed, you have wait un line first to order from a machine at the end of the counter."
• "There is not a single staff member directing people."
• "It’s not really clear that you have to pay first and then you get to order after you get the number."
• "With digital ordering there needs to be communication on how many flavors you get."
• "Ordering system seems to be all over the place - they do need to find their groove when completing orders."

Product Quality

Pros:

• "Love their signature ice cream because it’s so pretty with the whole rose shaped/ topped off with a macaroon!"
• "Well, Amorino has not one dairy-free option, it has MANY!"
• "I really like the fact that you can get several different flavors in one cup."
• "If gelato could have a perfect 10/10 standard, this is it."
• "Gelato is one of my wife's favorite desserts, creamy and not overly sweet."
• "They scooped hers into a cone, formed it into a rose and topped it with a macaron."
• "This place is absolutely delicious! You MUST try it!"

Cons:

• "I wanted a flower ice cream for my Instagram, but it looked absolutely terrible and nothing like the pictures."
• "Been there twice. First time, couldn't believe the vegan selection... Went back for a second visit - selection went down dramatically."
• "It was refreshing with the first couple bites but it became extremely sweet, It was so sweet that I couldn’t finish it."
• "However, the flavors were bland."
• "The ice cream is overly sweet and lacks flavor."
• "I did not taste one iota of banana in that gelato."
• "The gelato for some reason was somehow icy, like we taste ice in the gelato."

Ambience

Pros:

• "Delicious gelato, comfortable seating, good location in the Theater district."
• "The atmosphere is relaxing."
• "Ambience: Quite lovely and crowded as well!"
• "Charming hidden gem in the midst of bustling Times Square."
• "The Gelato is amazing and the atmosphere is relaxing."
• "The ambiance was cool. Very warm and home-y despite being in a tourist PACKED area."
• "This place is a perfect brake to long walk in NY. Well positioned and easily accessible to walkers."

Cons:

• "The place was crowded and uncomfortable to be in."
• "The store was a bit of a mess and no air conditioning, they propped the door open on a 86° night, everyone in line, including the staff behind the counter were dripping in sweat."
• "The place is crowded and uncomfortable to be in."